Front Desk Monitor Jobs

Primarily responsible for answering the phone lines, managing the front entrance and maintaining the reception desk, utilizing excellent customer service skills while greeting visitors and homeowners via phone and face-to-face.

Position Responsibilities:

• Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
• Assist in the stocking/restocking of water coolers and other areas of refreshments.
• Monitors pickups/deliveries.
• Performs other related duties as directed.
• Assist with Coffee Bar
• Greets all visitors/homeowners and determines their immediate needs.
• Assisting with events.
• Partners with Administrative Support team and the On-site Community Manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
• Filters inbound calls to determine appropriate direction.
• Keep Retreat tidy and organized. Spot clean as needed.
• Regularly tour amenities for homeowner well-being and safety.
• Assisting with Groups and Clubs.

Knowledge, Skills & Abilities:

• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Ability to elicit information from callers and visitors in a professional and efficient manner.
• Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet and e-mail systems.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to interact and work positively and effectively with staff at all levels.
• Excellent customer service and communication skills.
• Ability to offer support to administrative support staff with ever-changing needs.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
• Exceptional organization and tracking skills.

Physical Demands & Work Environment:

• Setting up, taking down and stacking tables and chairs, bending/kneeling/stretching.
• Sitting at work station utilizing a computer in an office setting.
• Ability to lift up to 40 lbs.

Experience

• 1 year(s): High school diploma or GED and one (1) year of experience working in a Receptionist, Administrative Support, and/or Customer Service role.

• 2 year(s): Two (2) years of experience working in a Receptionist, Administrative Support, and/or Customer Service role within an office environment.

Education

• High School or better