Front Desk Supervisor Jobs

Note for Current UM Employees

Current employees must apply internally via connectU > connectu.olemiss.edu

Definition of Class

This position performs duties associated with the operation and oversight of the front desk of The Inn at Ole Miss. The incumbent is responsible for supervising front desk staff; ensuring quality service for guests; and maintaining inventory and storerooms.

Examples of Work Performed

• Updates Property Management System (PMS) with current room types, descriptions, rates and posting codes.
• Provides feedback to front desk staff on performance, maintains performance documentation and conducts annual performance review evaluations .
• Ensures that guestroom reservations are made in a manner that maximizes room occupancy and applies the appropriate average daily rate through knowledge of hotel reservation system.
• Develops and maintains work schedules of the front desk staff.
• Serves as back-up to guest services agents in making reservations, checking guest in /out, answering and directing phone calls.
• Performs daily financial transactions for check-in, check-out, and guest deposits. Maintains procedures for security of monies.
• Creates guest accounts, applies payments, and reconciles any erroneous transactions on guest folios and takes necessary actions to resolve guest grievances.
• Performs similar or related duties as assigned or required.
• Maintains hotel inventory and oversees hotel storerooms. Coordinates the purchasing and receiving of supplies and runs daily reports to ensure par levels are maintained.
• Assists in hiring, training, and on-going supervision of the front desk staff.
• Maintains computer program of guest records, conducts daily back up of program and trains staff on program updates. Oversees gift shop operation and provides necessary support and oversight of vendor functions.

Essential Functions

These essential functions include, but are not limited to, the following. Additional essential functions may be identified and included by the hiring department.

• Oversees hotel inventory, storerooms, purchasing, and receiving.
• Assists in hiring, training, and on-going supervision of the front desk staff.
• Maintains Property Management System (PMS) with current room types, descriptions, rate and posting codes.
• Acts as customer service representative.

Minimum Education/Experience

Education:
Graduation from a standard four-year high school or equivalent (GED).

AND

Experience:
Two (2) years of experience related to the above described duties.

Interview Requirements: Any candidate who is called for an interview must notify the Department of Equal Opportunity/Regulatory Compliance in writing of any reasonable accommodation needed prior to the date of the interview.

Salary/Wage Information

To learn more about our pay structure and view our salary ranges, click here to visit the Compensation page of our Human Resources website. This link is provided for general pay information. Hourly rate or salary may vary depending on qualifications, experience, and departmental budget. Note: Unclassified positions (faculty, executives, researchers and coaches) do not have established salary ranges.

EEO Statement

The University of Mississippi provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and affirmative action and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, citizenship, national origin, age, disability, veteran status, or genetic information.

Background Check Statement

The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.