Front Desk Staff Jobs

We are currently seeking a friendly and customer-oriented individual to join our gymnastics club as a part-time Front Desk Staff member with a focus on client service. As the first point of contact for our club, you will be responsible for providing exceptional customer service, managing client inquiries and registrations, and ensuring a positive experience for all members and visitors. This is a part-time position with flexible hours that may include evenings and weekends.

Responsibilities:

• Assist with client registrations, including processing payments, completing necessary paperwork, and entering information into our club management system.
• Support administrative tasks such as filing, data entry, and managing inventory of office supplies and promotional materials.
• Proactively communicate with existing and potential clients to address their needs, answer questions, and provide additional information as required.
• Uphold club policies and procedures, including safety protocols and membership guidelines.
• Collaborate with coaching staff and other team members to ensure effective communication regarding class availability, changes, and updates.
• Provide accurate and detailed information about our gymnastics programs, classes, schedules, pricing, and promotions.
• Greet and welcome members, parents, and visitors in a warm and professional manner.
• Ensure cleanliness and tidiness of the front desk area, including maintaining a welcoming and organized reception space.
• Attend staff meetings and training sessions as required to enhance skills and stay updated on club operations.
• Ensure a smooth and efficient check-in process for members, ensuring they have access to the appropriate class or facility.
• Assist with client retention efforts by providing exceptional service, addressing concerns, and promptly resolving issues.
• Respond to client inquiries through various channels (in-person, phone, email), providing prompt and helpful assistance.
• Maintain organized and up-to-date client records and files, including waivers, emergency contact information, and membership details.
• Stay informed about current promotions, events, and programs to effectively communicate and promote them to clients.
• Coordinate scheduling of classes, private lessons, and events, maintaining accuracy and making necessary adjustments as needed.

Qualifications:

• Ability to work independently, prioritize tasks, and manage time effectively.
• Excellent communication and interpersonal skills, with the ability to interact positively with clients of all ages.
• Flexibility to work evenings and weekends as per the club's operating hours.
• Knowledge of gymnastics or the fitness industry is a plus, but not mandatory.
• Friendly, approachable, and client-focused attitude with a genuine passion for providing exceptional service.
• Previous experience in a customer service and/or sales role is preferred.
• Strong organizational and multitasking abilities, with attention to detail and accuracy.
• Proficiency in computer systems, including experience with basic office software and the ability to learn new software platforms quickly.

If you are a customer service-oriented individual with excellent communication skills and a passion for providing outstanding client experiences, we invite you to join our team as a part-time Front Desk Staff member. Contribute to the success of our gymnastics club by creating a welcoming environment and delivering exceptional service to our valued clients.