Remote - Patient Advocate, Healthcare Customer Service

RESPONSIBILITIES

In this role, you will:

• Provide outreach to patients to check in on non-clinical issue resolution and escalation of issues to Nurse Coaches or management when appropriate.
• Collect and document all required data on patients recently discharged from the hospital to prepare for an outreach to the patient, connecting them to a Nurse Coach for an initial assessment.
• Responsible for servicing patients making incoming calls with questions and/or returning messages for their Nurse Coach.
• Based on business needs, evening and weekend coverage may be needed.

QUALIFICATIONS

• Minimum of one year medical terminology, healthcare or medical services experience required.
• High School Diploma or the equivalent.
• Proficient data entry skills.
• Experience in a call center environment preferred.
• This position requires strong interpersonal and communication skills, customer and problem solving skills, as well as the ability to interact with all levels of management and a highly diverse environment.
• Strong organizational skills and able to effectively manage and prioritize tasks.

• Great culture with a sense of community.
• Advancement opportunities, professional skills training, and tuition Reimbursement
• Pay range for external hires is $17.00/hr - $18.00/hr + Monthly Incentive Bonus Opportunity. The pay range included in this posting reflects future growth / earning potential.
• Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.
• Generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual Fitness Training and more.