Front Desk Manager Jobs

Hiring Requirements:

· Minimum one year of front-of-house supervisory experience in a hotel, cruise line, or hospitality industry-related field required.

· Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact, and diplomacy.

· Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution, and achievement of quality service standards.

· Ability to communicate diplomatically with managers, shipboard, and shore-side employees to resolve problems and negotiate an amicable resolution to challenging issues.

· Flexibility to manage, focus, direct, and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment. Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible.

· Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation.

· Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs.

· Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Microsoft Office.

· Demonstrates a working knowledge to operate all office equipment.

· Completion of high school, basic or vocational education equivalency preferred.

· Working knowledge of US cash handling procedures and foreign exchange required.