Front Desk Receptionist- Namg

Sante Health System is looking to hire a Front Desk Receptionist to provide exceptional customer service at our busy medical office, Neurosurgical Associates Medical Group (NAMG) located in Fresno, CA. This position is the essential link for our patients and the care provided by our team. We're looking for a kind and friendly individual who is experienced in the medical field and passionate about patient experience. The ideal candidate not only strives to meet our clients' needs but also enjoys taking a key role in administrative tasks and operational flow.

OUR IDEAL FRONT DESK RECEPTIONIST

• Positive - a can-do attitude that lifts those around you.
• Customer service oriented - focused on the needs of others.
• Self-motivated - no-task-too-small approach to the work, sees what needs to be done and does it.
• Strong Communication - be comfortable on the phone and email, with ability to communicate clearly.
• Friendly - can easily connect with others and work collaboratively with all service staff in support of patient care.
• Efficient - a knack for effectively prioritizing tasks and managing your time.
• Detail-oriented - a commitment to achieving a high level of accuracy and attention to detail.

Qualifications

• High school diploma or equivalent
• Knowledge of computer and business office procedures
• At least 1 year of work experience in a medical office setting
• Pleasant attitude; ability to establish and maintain effective relationships with patients, employees, and public.

Performance Requirements

• Skill in operating a computer and photocopy machine.
• Knowledge of office procedures.
• Ability to handle large phone volume and assorted tasks expediently and accurately.
• Knowledge of grammar, spelling and punctuation to type patient information.
• Ability to sort and file materials correctly and in alphabetical or numeric systems.
• Knowledge of managed care products such as HMO's and PPO's.
• Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
• Ability to read, understand and follow oral and written instructions.

Essential Duties And Responsibilities

• Greet patients and callers in a congenial and professional manner; screen and respond to routine requests for information.

Callers

• Determine reason for the telephone call
• Direct caller to the appropriate person or place
• Identify caller
• Coordinate and reschedule patients' appointments

Patients Checking In

• Tracking Santes' Pay for Performance
• Put new information into computer
• Scan new insurance card
• Management of Reports:
• Receive and post payments and co-pays from patients and issue receipts as required.
• Run reports as required to balance charges and payments.
• Maintain records in a confidential manner.
• Zero EOB's from Capitation Report
• Coverage for physician receptionist area as needed.
• Perform related work as required; perform other duties and assigned by the Administrator.
• Comply with all work rules including those pertaining to safety and health.
• Help patient complete necessary forms
• Inquire about any new patient information (change of address, telephone, new insurance, etc.)
• Prepare deposit for the day if required.
• Attend meetings and in-service as required.
• Prepare cashier drawers with specified opening balance of currency and coins.
• In the spirit of teamwork, employees are expected to follow any other job-related instructions and to perform any other job-related duties as requested.
• MCMP yearly project of tracking patients per the standards of Medicare

Are you friendly and service-oriented? Do you have strong verbal and written communication skills? Are you attentive to detail and able to multitask under pressure? If so, you may be perfect for this position!

About Sante Health System

Sante Health System is a Management Services Organization that serves multiple clients. "Sante" is the French word for health. Our name symbolizes our commitment to good health, progressive care, and leadership in our community.

Sante is one of the largest healthcare claims and billing management companies in Central California. The strength of Sante is the extraordinary network of physicians, health plans, and other health service providers it offers the people of our valley. Sante coordinates with physicians, health plans, hospitals, and ancillary providers to ultimately benefit the patient in a managed care environment. Sante Health System provides numerous client services such as billing, claims processing, contracting, credentialing, finance, human resources, information services, marketing/communications, physician services, practice management, provider relations, quality improvement, and utilization management.

Sante is celebrating over 25 years of service to the community. We deeply understand that we would not be successful in enhancing the quality of life of our patients without our incredible team. Therefore, we have created a work culture that is comprised of talented, driven, dedicated, innovative, and service-driven professionals. We provide competitive pay, excellent benefits including medical, dental, vision, and life insurance, 401k retirement plan, paid time off, and opportunities for advancement. Being part of our team is like being part of a big family. Join our team and make Sante Health System your home away from home.

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you are the right fit for our Front Desk Receptionist position, we want to meet you! Apply now with our initial 3-minute, mobile-friendly application! We look forward to meeting you!

www.santehealth.net