Supervisor Front Desk Jobs

Why us?

Sage Hospitality Group is set to hire a Groundskeeper to join our award-winning team at the Napa Valley Marriott Hotel & Spa, home to modern and sophisticated charm and right amidst the beauty of California's famous wine country. Our core values of service, integrity, team spirit, innovation, professional growth, improvement, quality standards and community impact differentiates us from our competitors. Our focus on creating brilliant experiences, one guest at a time, has driven a culture of constant improvement, making the property the perfect fit for any talented applicant. Brilliant Experiences, created by Brilliant People. Because why be good, when you can be brilliant?

Job Overview

Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
• Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Performs other duties as assigned, requested or deemed necessary by management.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.

Qualifications

Education/Formal Training

High school education or equivalent experience.

Experience

1 or more full years employment experience in a related position with this company or other organization(s).

Knowledge/Skills

• Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.
• Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
• Ability to communicate information and hotel services to management and guests. Second language may be required.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Requires understanding of all hotel front office procedures.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Requires supervision/management skills.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• No climbing required. No driving required.
• Ability to communicate in person and on telephone frequently.
• Lifting up to 50 lbs. guest luggage; limited. Pushing up to 50 lbs. bell cart; limited. Pulling up to 50 lbs. bell cart; limited. Carrying up to 25 lbs. guest luggage; limited.
• Ability to read written communiqués, analyzing reports and seeing monochrome computer screen.
• Excellent speech communication skills required for continual interaction with guests. Frequent use of phone.
• Continuous standing 90% of time -communicating with guests.
• Continuous standing -80% of shift.
• Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits

401(k) with Employer Matching

Free On-Site Parking

Complimentary Employee Meals

Hotel Discounts (Both Marriott & Sage Portfolio)

Referral Bonus Program

ID: 2023-19675

Position Type: Regular Full-Time

Property : Napa Valley Marriott

Outlet: Vin11

Category: Front Desk & Guest Services

Max: USD $25.50/Hr.

Tipped Position: No

Address : 3425 Solano Ave

City : Napa

State : California

EOE Protected Veterans/Disability