Front Desk Representative Jobs

We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.

The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

The goal is to make guests and visitors feel comfortable and valued while on our premises.

Responsibilities

• Monitor office expenses and costs
• Greet and welcome guests
• Keep updated records and files
• Answer questions and address complaints
• Check, sort and forward emails
• Take up other duties as assigned (travel arrangements, schedules etc.)
• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Monitor office supplies and place orders when necessary
• Receive letters, packages etc. and distribute them
• Answer all incoming calls and redirect them or keep messages
• Prepare outgoing mail by drafting correspondence, securing parcels etc.

Requirements

• Familiarity with office machines (e.g. fax, printer etc.)
• Proficient in English (oral and written)
• High School diploma; additional qualifications will be a plus
• Problem-solving skills
• Knowledge of office management and basic bookkeeping
• Strong communication and people skills
• Customer service orientation
• Good organizational and multi-tasking abilities
• Proven experience as front desk representative, agent or relevant position
• Excellent knowledge of MS Office (especially Excel and Word)