Front Desk Specialist Receptionist

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Robust local teams are vital for successful vacation rentals—so much so that local operations teams make up the majority of our workforce. Our operations teams help make vacation memories happen by ensuring a seamless stay for our guests.

What we're looking for

Vacasa is seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service. By providing personalized attention to our guests and owners, in Big Bear, CA you will help us maintain our quickly growing portfolio of vacation homes.

Compensation

• More benefits and company perks information below
• $18 / hour

What you'll do

• Be responsible for taking incoming phone calls, occasional outbound calls, and responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation, statement or other concern
• Verify unit availability to assist with scheduling vendor or realtor visits
• Act as the first point of contact for our guests, vendors, and, occasionally, our owners within a local management office
• Meet and maintain Vacasa standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations
• Build and maintain business relationships and open lines of communication with other internal support teams
• Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable)

The skills you'll need

• Prior housekeeping experience a plus
• Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
• Strong attention to detail
• Highly responsive and reliable
• Excellent time management skills with the ability to change activity frequently and cope with interruptions
• Adhere to all company policies and procedures
• Ability to work well under pressure in an agile, fast-paced environment
• Professional in all forms of communications such as email, phone calls, video calls and texts

Work environment and physical demands

• Regularly push, pull, and lift up to 25 pounds
• The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.
• Availability to work Sunday through Saturday, early mornings and evenings as needed
• Bend, stoop, squat, kneel, and twist
• Ability to use hands to finger, handle or feel, and reach with hands and arms
• Ability to stand, sit, and walk for an extended period of time
• Reach overhead and below the waist
• Occasionally lift or move up to 50 pounds

What you'll get

• Paid sick days and holidays
• Paid parental leave after one year of tenure
• Health & Dependent Care Flexible Spending Accounts
• Employee discounts and
• Career advancement opportunities
• Flexible vacation time
• Health/dental/vision insurance—100% coverage option
• Employee Assistance Program
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
• Great colleagues and culture
• Please visit our careers page to review our full benefits offerings
• Employer Sponsored & Voluntary Supplemental Benefits
• All the equipment you'll need to be successful

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver's license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion of a background check.