Front Desk Jobs

Job Summary

As a Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience! All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®. Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!

Essential Duties and Responsibilities

• Answer phones in a friendly manner and assist callers with their inquiries.
• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Resolve member concerns and escalate to a Manager as needed.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
• Resolve member concerns and escalate to a Manager as needed.
• Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.

This role is subject to successful completion of a background check, post offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws

Qualifications/Requirements

• 6-12 months of experience in a customer service environment is preferred
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Must be 18 years of age or older
• Basic computer proficiency

Physical Demands

• Frequent cleaning and sanitizing of equipment and facilities.
• Continual communicating in person or on the phone to exchange information during shift.
• Moving self in different positions, including bending and twisting, to accomplish tasks.
• Must be able to lift up to 50 pounds.
• Continual standing and moving throughout the club to accomplish tasks during shift.
• Will encounter toxic chemicals during shift.

More reasons to join Planet Fitness!

• Engaging team-building competitions and social events
• Employee perks and discounts
• Free Black Card Membership
• 401(K) Savings Plan
• Medical benefits

Health and Safety Requirements

Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.