Front Desk (Hyatt Place)

Hyatt Place Ft Myers at the Forum. 2600 Champion Ring Road Fort Myers, FL 33905

Join our growing team! Oliver Companies, headquartered in Duluth, MN, is a leading property management company that has been operating since 1978. Through our history and strong values, we have become accomplished in hotel development and management. Our properties are located across the country and fly flags from Hilton, IHG, Choice, and Marriott.

Essential Duties And Responsibilities

• Registers and processes guests upon arrival and departure
• Assists in monitoring and upholding procedures for safety of guests and hotel team members  
• Attentively listens to guests and anticipates any additional needs or concerns
• Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly
• Assists team members and other departments as needed to contribute to operational efficiency
• Demonstrates a working knowledge of all services and facilities of the hotel and local area
• Demonstrates telephone courtesy and professionalism   
• Performs additional responsibilities as assigned by leadership
• Processes departmental reports
• Maintains clean and professional appearance of public areas and hotel office   
• Uses appropriate selling techniques to maximize revenue and occupancy  
• Ensures all guest accounts are complete and accurate
• Delivers amenities and general assistance to guests as requested
• Complies with the hotel's standard operating procedures and policies

Qualifications

• Strong organizational skills and attention to detail
• Strong interpersonal and communication skills
• Conduct work-related functions in a professional manner 
• Ability to handle stressful situations with poise and professionalism