Front Desk Concierge - Wellness

The Front Desk Concierge at our spa plays a crucial role in creating a welcoming and exceptional experience for our guests. They are responsible for providing outstanding customer service, managing spa appointments, and ensuring the smooth operation of the front desk area. This position requires a friendly and professional demeanor, excellent organizational skills, and a passion for helping others relax and rejuvenate. We are look for a front desk concierge to perform duties to coordinate spa and wellness activities along with process and sell retail products to ensure the smooth operation of the spa reception department.

The ideal candidate will quickly be able to adapt to the brand, values, and culture of the company, evoking passion and excitement for the process in all involved while providing an upbeat and positive client and team experience. Because we are a small team, we all wear many hats and are happy to roll up our sleeves and lend a hand whenever needed. Can-do attitudes and respectful, inclusive outlooks are greatly valued and expected of all team members.

Responsibilities:

• Educate members on services and treatment add-ons and maintain extensive product knowledge on the benefits, ingredients and prices of our offering
• Process and reconcile payments at the end of all spa services
• Welcome members into the spa by providing an exceptional guest experience from check-in to check-out
• Stock all membership pamphlets and spa menus for in-house and takeaway use
• Schedule and coordinate all spa appointments and rebookings with attention to noting all member preferences
• Tour new members with warmth and great attention to detail
• Maintain retail inventory using Book4time, properly restock products and process inventory shipments keeping stock neat and organized
• Maintain organization and cleanliness among the spa reception, retail and spa waiting lounge areas
• Respond promptly to email and telephone inquiries and accurately record relevant member information when booking
• Communicate with spa team and practitioners on any pertinent concerns, changes, and updates with an emphasis on real-time problem solving to ensure member related concerns are attended to

Requirements

• Proven experience in a customer service or front desk role, preferably in a spa or hospitality setting
• Excellent interpersonal and communication skills
• Ability to work flexible hours, including evenings and weekends
• Punctuality and reliability are essential
• Friendly and professional demeanor with a customer-focused attitude
• Ability to multitask in a fast-paced environment
• Proficiency in using computer software and booking systems
• Knowledge of spa treatments, services, and products is a bonus
• A commitment to maintaining a positive and welcoming spa environment
• Strong organizational skills and attention to detail
• High school diploma or equivalent; additional education or certification in hospitality is a plus

Benefits

Team Benefits:

• Health Care Plan (Medical, Dental & Vision)
• Training & Development
• Paid Time Off (Vacation, Sick & Public Holidays)
• Free Food & Snacks
• Family Leave (Maternity, Paternity)
• Team Member Referral Program - $250 for any referrals if your referral stays for 3 months, we are always looking for great candidates at fine dining places that have like-minded individuals. Please feel free to forward resumes