Front Desk Medical Receptionist

Front Desk Medical Receptionist - Stony Brook Children's Service, UFPC

Location: East Islip, NY

Schedule: Full time

Days/Hours: Monday - Friday; 7:30 AM - 8 PM, evenings and Saturdays

• Assess telephone calls, including determining urgency of calls and referring urgent medical queries to physician or nurse immediately.
• Telephone patients if there is a change in the physician’s schedule and/or if the patient’s appointment needs to be rescheduled.
• Keep office supplies adequately stocked by anticipating inventory needs and placing orders or advising office manager of items needed.
• Obtain/retrieve referrals/authorizations/eligibility verification that may be required.
• Schedule patient appointments and remind the patients of any necessary documentation that may be required for their appointment.
• Utilize Electronic Medical Record (EMR) and/or other systems for check-in/check-out processes including verifying patient demographics, insurance information, obtaining patient signatures on applicable patient forms, and have the patient complete any paperwork associated with the visit.
• Enter/scan patient data into the EMR.
• Ensure HIPAA guidelines are followed at all times.
• Facilitate patient flow by notifying the provider of patients’ arrival, delays or backlogs and communicate with other staff and/or patients as necessary.
• Maintain clean and organized reception area.
• Schedule any services or procedures as needed.
• Perform all necessary receptionist duties including answering, screening, and routing of phone calls. Take appropriate messages and ensure the proper delivery of those messages. Be polite and courteous at all times.
• Perform all other duties as assigned by management.
• Provide additional coverage for night hours and weekend, as needed. Updating and maintaining integrity of client information.
• Collect any necessary payments and process accordingly.

• Excellent typing skills and friendly telephone etiquette.
• High School diploma/GED.
• Strong organizational and communication skills (both verbal and written).

• Graduate of an accredited Medical Office Administration program.
• 1 year of clerical experience.
• Proficient in using an EMR and a practice management system.
• 6 months experience working as a Medical Receptionist in a high volume physician practice.

Given StaffCo’s employment responsibilities, it is deemed the “employer” for employment and labor law purposes. Thus, the employees are private sector employees of StaffCo, not public sector employees of SUNY. The private sector nature of the StaffCo employees has been approved by NYS Civil Service and upheld in a decision by the US National Labor Relations Board.