Front Desk Manager Jobs

Assist in managing all aspects of front office areas, which may include but not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising. Serve as Front Office Manager in his/her absence.

• Monitor and coordinate concierge requests.
• Track and follow up on in-house guest challenges.
• Provide site tours of the hotel.
• Act as Lobby Ambassador
• Act independently as MOD, covering morning and evening shifts.
• Distribute minutes and conduct Manager’s Meeting.
• Perform Property rounds.
• Liaison with other departments to ensure guest satisfaction.
• Act as Front Office representative during Pre-Cons.
• Perform VIP Escorts.
• Resolve guest related issues.
• Oversee VIP arrivals.
• Assist with post-stay guest follow up.
• Act as Travel pass champion.
• Offer MOD support to other unsupervised departments as needed.
• Supervise all front office staff including front desk, communications, uniform services and concierge.

• Deliver Passionate & Engaging Service to our Guests.

• Greet or welcome everyone, warmly with a smile.
• Thank everyone.
• You will consistently deliver our GUEST model:
  • Greet or welcome everyone, warmly with a smile.
  • Use eye and ear contact and guest’s name.
  • Establish/anticipate needs.
  • Solve and own all requests/complaints.
  • Thank everyone.
• Solve and own all requests/complaints.
• Use eye and ear contact and guest’s name.
• Establish/anticipate needs.

• Treat colleagues with respect and dignity
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
• Track record of delivering exceptional guest or client experience.
• Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Appropriate professional appearance and demeanor.

• Ability to read and comprehend simple instructions, short correspondence and memos.
• Knowledge of Opera and internet software preferred.
• Strong communication skills.
• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Bi-Lingual communications skills a plus.
• Appropriate professional appearance and demeanor.
• Track record of delivering exceptional guest or client experience.

• Health Savings Account with Company Match
• Company Paid Life Insurance
• Paid Vacation and Sick Days
• Educational Assistance
• 401(k) Retirement Plan with Company Match
• Company Paid Short Term and Long Term Disability Insurance
• Medical, Dental and Vision Insurance
• Paid Parental Leave
• Various Employee Perks and Discounts
• Sonesta Hotel Discounts