Front Desk Representative Jobs

We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.

The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

The goal is to make guests and visitors feel comfortable and valued while on our premises.

Responsibilities

• Receive letters, packages etc. and distribute them
• Monitor office supplies and place orders when necessary
• Check, sort and forward emails
• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages
• Greet and welcome guests
• Keep updated records and files
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Monitor office expenses and costs
• Take up other duties as assigned (travel arrangements, schedules etc.)

Requirements

• Proficient in English (oral and written)
• Knowledge of office management and basic bookkeeping
• Proven experience as front desk representative, agent or relevant position
• Excellent knowledge of MS Office (especially Excel and Word)
• High School diploma; additional qualifications will be a plus
• Strong communication and people skills
• Familiarity with office machines (e.g. fax, printer etc.)
• Problem-solving skills
• Customer service orientation
• Good organizational and multi-tasking abilities

Benefits

• Flexible Schedule
• Employee Discount
• Disability Insurance
• Employee Assistance Program