Experienced Service Manager Jobs

US Auto Trust is one of Southern California’s fastest growing automotive groups. We are proud to have a stable of legendary brands such as Aston Martin, Land Rover, Jaguar, Cadillac, Genesis & Hyundai.

We are looking for the best and the brightest top-notch Service Manager to join our rapidly expanding service team at our Hyundai and Genesis of Glendale Dealership.

Our goal is to offer the most outstanding customer service possible for all our customers.

We are seeking a result’s driven, customer focused, Experienced Automotive Service Manager located in the Los Angeles area. Must have a proven track record of brand leading customer satisfaction scores.

Responsibilities include but are not limited to:

• Keeps abreast of new equipment and tools available and recommends purchases.
• Ensures that the work areas and customer waiting area are kept clean.
• Attends managers meetings.
• Other tasks as assigned.
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Holds weekly department meetings.
• Maintains reporting systems required by general management and the factory.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Develops and implements a marketing plan which promotes new and repeat business.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Understands, keeps abreast of, and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
• Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
• Forecasts goals and objectives for the department and strives to meet them.
• Prepares and administers an annual operating budget for the service department.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Directs and schedules the activities of all department employees.
• Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
• Accounts for all documents; ensures that none are missing, and all are processed correctly.

• Must have valid driver’s license, and clean driving record
• Excellent customer service skills.
• Self-motivated, enthusiastic presence in a team environment.
• Ability to be analytical, problem solve and multitask.
• Bachelor's degree (B.A.) from four-year college or university.
• Must have experience with dealer management systems.
• Excellent computer skills needed.
• Desire to coach and train team to exceed their goals.
• Strong written and communications skills.
• At least 3 years of automotive service management experience is required.