Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Experienced Service Manager Jobs
Recruited by Hyundai of Glendale 11 months ago Address , Glendale, 91204, Ca $120,000 - $200,000 a year
Customer Support Associate, Bilingual Turkish (Starlink)
Recruited by SpaceX 11 months ago Address , Redmond, 98052, Wa $24 an hour

Customer Service Associate Jobs

Company

PPL Corporation
Address , Providence, 02907, Ri
Employment type FULL_TIME
Salary
Expires 2023-07-20
Posted at 10 months ago
Job Description

Company Summary Statement

Rhode Island Energy provides essential energy services to over 770,000 customers across Rhode Island through the delivery of electricity or natural gas. Our team is dedicated to helping Rhode Island customers and communities thrive while supporting the transition to a cleaner energy future. Rhode Island Energy is part of the PPL Corporation (NYSE: PPL) family of companies addressing energy challenges head-on by building smarter, more resilient, and more dynamic power grids and advancing sustainable energy solutions. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.

Overview

Rhode Island Energy is seeking Customer Servcie Associates, this is an entry level role focused on handling gas and electric customer transactions. Associates in the role will have the opportunity to progress to higher skill levels as positions become available and the Quality & Performance Metrics set forth by the Company have been exceeded for a period of at least 6 months; progression to higher skill levels is not automatic.

Responsibilities

  • Initiate work requests for electrical work or non-electrical work that requires a service shutdown, provide updates to work requests and clear inspections from wire inspectors
  • Resolve problems by clarifying the customer complaint, determining the cause of the problem, selecting the best solution to the problem, expediting corrections, and follow-up to ensure customer questions are resolved
  • Respond to storm/emergency events – outages and service interruptions
  • Budget Billing, Autopay or other payment transactions and self-serve paperless opportunities
  • Perform and be proficient in back-office customer service work responsibilities
  • Perform other related duties as assigned
  • Respond promptly and professionally to simple customer calls and inquiries (Example: Trouble calls, Pay Assist/Collection, Simple Connections Electric Service Request, Transfer Service).
  • Schedule meter installs, remove/install locks & seals
  • Maintain an updated knowledge of customer related processes, services, and programs
  • Intake calls from electricians/contractors, create work requests for electrical work or for non-electric work that requires service shutdown
  • Perform general simple account maintenance and data entry
  • Clear inspections from Wire inspectors
  • Establish and maintain good rapport with customer by using positive language and anticipating their needs
  • Respond to customer, electrician and contractor calls in accordance with established performance and quality metrics both verbal and written via multiple channels (phone, email, chat, etc.)
  • Complete necessary requirements related to start accounts and final accounts
  • Triage and appropriately escalate customer issues for resolution
  • Proficient in all platforms designed to support customer account transactions and interactions

Qualifications

  • Ability to:
    • Perform duties with speed, efficiency, and accuracy.
    • Understand verbal and written instructions, procedures, and methods as they pertain to job functions.
    • Multi-task, prioritize and manage time effectively
  • Multi-task, prioritize and manage time effectively
  • Understand verbal and written instructions, procedures, and methods as they pertain to job functions.
  • Perform duties with speed, efficiency, and accuracy.
  • D.O.T. drug testing is a requirement for this position
  • Demonstrated ability and adequate experience in related Customer Service jobs. 1+ years of previous customer service experience is a plus.
  • Demonstrated ability to communicate courteously, professionally, and effectively with customers when handling complaints, adjustments, or service problems.