Customer Service Representative Jobs

Who We Are:

Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care.

Customer Service Specialist

If you are career-minded with strong goals, then we want you to join our award-winning department.

Our Customer Service team continues to grow. We are looking for high-potential and quality individuals to join Vivint. Our team is obsessed with our proven customer service experience to ensure protection and peace of mind to all customers and homeowners nationwide.

Why join our team?

Purpose-driven work, competitive compensation, dynamic and fun work environment, growth and development opportunities.

Position Details

• Full-Time and Part-Time flexible schedules – must be able to commit to your schedule for 90 days
• Starting Rate: $15.75-$16.75/hr
• We want you to grow with us! Potential to make up to $19.75/hr within your first year.
• **This job application is for multiple customer service positions.**
• Must be able to commute to our office in Lindon, UT or Logan, UT.
• Paid Full Time Training: Mandatory training, 8:00am-4:30pm Monday - Friday

Essential Function/Responsibilities

• Answer inbound calls from Vivint customers & employees
• Understand our home automation/alarm system well enough to effectively help customers resolve concerns and extend services.
• Provide personalized solutions
• Work with our customer billing system to receive account payments, correct errors, and make necessary adjustments to customer contract obligations.
• Accurately document and update records in required systems
• Be an advocate for our customers, creating peace of mind
• Generate customer interest by outlining the value in the services & products we offer
• Build customer loyalty through exceptional customer service

What Will Make You Successful

• Reliability. Showing up for your customers every day.
• Thinking Critically and collaborating when you need help
• Customer Focused. We are obsessed with giving award-winning customer service and delivering peace of mind to our customers nationwide.
• Computer Savvy (Ex. 35+ WPM, ability to navigate different/new software).

Company Benefits

• Career Development and Leadership opportunities
• Paid Maternity, Paternity, & Adoption Leave
• Medical/dental/vision/life coverage
• 10 Paid Holidays
• 401(k) Plan + Employer Match
• Paid/Unpaid time off

Employee Perks

• Flexible scheduling – must be able to commit to your schedule for the first 90 days
• Access to our private health clinic and 24/7 Gym, located at our corporate campuses in Provo and Logan
• Part-time and Full-time options
• Opportunity to make a meaningful impact in the communities where you work and live with our Vivint Gives Back organization
• Weekends off available
• Mental health resources, including free, professional, and confidential counseling services available 24/7.
• Employee Resource Groups: Vivint Women, Vivint EDGE, Vivint Pride, Vivint Veterans
• Discounts with various national companies and vendors
• Employee pricing on Vivint products
• Casual dress code

Vivint Values

• Innovation is Essential – Today’s innovation is tomorrow’s lifeblood
• We Give Back: Helping people is core to our DNA
• We Win Together – Individuals win games; teams win championships
• Honesty and Integrity Come First – Do the right thing
• Customer Obsession is Our Advantage – A relentless passion to serve the customer
• Exceptional is Expected – Talk is cheap; create value, not just motion

FIND OUT MORE ABOUT WHAT IT'S LIKE TO WORK HERE:

• Https://www.youtube.com/watch?v=d2f4KguloeU
• Vivint.com/Careers
• Https://www.vivint.com/company/about-us

Vivint is an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state and local laws. We are a drug-free environment.  We don’t conduct pre-employment drug screening; however, we do conduct random drug testing on site.

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