Customer Service Representative - Domestic

HM.CLAUSE is a Business Unit of Limagrain, an international agricultural co-operative founded and managed by farmers. HM.CLAUSE specializes in the breeding, production, and sale of vegetable seeds. From the world market to the farmer's market, we collaborate with our customers to deliver successful solutions for the agricultural challenges of today and produce the highest quality vegetable seeds for the future. Our global team of experts and state-of-the-art research facilities enable us to work side-by-side with growers to provide the most regionally relevant and reliable vegetable seeds available.

BENEFITS OF WORKING AT HM.CLAUSE

Salary Range: $21.25 - $29.15

Work Life Balance/Time Off:

15 Holidays per year (12 Paid, 1 Floating, 2 Paid Shutdown Days)

80 Vacation hours upon hire (accrual rate increases upon tenure)

Benefits:

Comprehensive health plans Medical, Dental, Vision.
Company paid Life insurance, Long Term Care, Long and Short-Term Disability.

Wellness Programs Gym reimbursements, unlimited health coaching.

Career Growth Lunch & Learns, promotion from within.

Business Casual environment, open door policy.

Traditional and Roth (401k) plans with company matching contributions.

Company sponsored profit sharing and retirement supplement.

POSITION SUMMARY

Manage customer accounts and shipments by providing accurate and prompt service when processing orders. This could include preparing export documentation and ensuring the timely arrival of goods for customers in prescribed countries. Improve upon HM.CLAUSE customer relations in conjunction with the Technical Sales Representatives and Business Mangers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Process credits and adjustments per verified customer requests, internal management requests or for billing error corrections.
• Maintain flow of information and communication with customers, sales staff and other departments throughout the order process. Serve as liaison with supply chain and shipping teams.
• Process orders received from domestic or international customers and sales staff.
• Performs other incidental and related duties as required and assigned.
• Order processing includes: order entry, additional documentation (phytosanitary certificates, lab analysis and export requirements), follow-through and invoicing.
• Monitor all orders through the process to insure on time delivery to meet customer's expectations.
• Participate in defining, preparing and updating all work instructions in QA Module (AQUARIUS)
• Monitor pricing in ERP system and report any irregularities to Sales Data Planning.
• Review inventory availability vs. forecast vs. prorates, as well as lab information regarding quality of seed.
• Maintain accurate and up to date files with customer profile information and country requirements.
• Serve and support all customers of designated regions to ensure the maintenance and growth of the business and improve customer satisfaction.
• Cross train within the department to insure adequate coverage at all times.

EDUCATION & EXPERIENCE

• 3 years of Customer Service Experience Preferred