Executive Director, Service Centers

Duties

The Executive Director, Service Centers ensures consistency and accountability across organizational units within Mission Support Services. The Executive Director is responsible for promoting standardization of processes, efficiency, and effectiveness for Air Traffic Services, Technical Operations, and System Operations Services. The incumbent also advocates for issues in the field and directly supports air traffic and technical operations that are critical to the safe and efficient operation of the National Airspace System.

The Director has direct line authority over three (3) service centers consisting of approximately 820 employees, including thirteen (13) L band and seventy-six (76) K band managers, and administers a budget of roughly $170M.

Principal Responsibilities

• Oversees three Service Center Directors and ensures efficient operations, performance, and cohesion consistency at subordinate Service Centers and conducts routine visits.

• Ensures the Service Centers provide comprehensive technical and nontechnical services, including quality control, infrastructure planning and requirements, financial management, position management, training quota management, aerospace support, business intelligence, community engagement, and various administrative programs.

• Serves as a key advisor and authority on all air traffic and technical operations support activities.

• Provides executive leadership and strategic direction for developing policies and standards related to the operation of ATO Service Centers.

• Designs a comprehensive framework to enhance communication and standardize messaging throughout the three service centers and Mission Support Services to increase consistency and accountability.

• Represents the FAA in meetings and forums and serves as a focal point to address or resolve issues about operation airspace matters and projects. Exercises complete delegated authority to commit the FAA about issues that directly affect the safety and efficiency of the national airspace.

Requirements

Conditions of Employment

• US Citizenship is required.
• Selective Service Registration is required for males born after 12/31/1959.
• Designated or Random Drug Testing required.

How You Will Be Evaluated

• How to Apply The application process used to recruit for this position is RESUME ONLY. Your five (5) page resume must provide information regarding your professional experience and accomplishments that demonstrate you meet the leadership and technical requirements. Uploaded resumes must be attached to your application in USAJOBS and submitted in Word (or Word compatible) or PDF format. You are strongly encouraged to review the Office of Personnel Management's Guide to Senior Executive Service Qualifications for specific examples and guidance on writing effective executive resumes, found here: https://www.opm.gov/policy-data-oversight/senior-executive-service/reference-materials/guidetosesquals_2012.pdf. You must apply online to receive consideration. Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register. SES Candidate Development Program (CDP) graduates should submit a copy of their CDP program certification with their package. Amendment Date: 07/24/2023 Amendment Note: This announcement has been extended. Agency contact information Steve Yu Phone 1 (202) 267-3050 Fax 1 (202) 267-5748 Email [email protected] Address Federal Aviation Administration Executive Resources Division 800 Independence Avenue, SW, Room 523 AHR-200 Washington, DC 20591 US Next steps Once your complete application is received, we will conduct an evaluation of your qualifications and determine your ranking. The most highly qualified candidates will be referred to the hiring manager for further consideration and possible interview. We expect to make a selection within 90 days of the closing date of this announcement. You will be notified of the outcome. All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.
• New employee probationary period
• Signature and false statements
• Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies. 1. A resume that does not exceed five (5) pages. Any information submitted in excess of five (5) pages WILL NOT be considered. The resume must provide evidence (such as related professional experience and accomplishments) that demonstrates you possess the required leadership and technical requirements. 2. An SF-50, Notification of Personnel Action, if you are claiming noncompetitive eligibility as a current/former FAA Executive or current/former member of the Senior Executive Service or equivalent system. 3. A Senior Executive Candidate Development Program (SESCDP) certificate if you are claiming noncompetitive status based on your completion of an SESCDP program. Note: Please do not submit additional materials (e.g., ECQ written narrative statements, DD Form 214, performance plans/evaluations, letters of recommendation); they will not be considered as part of the application package. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• Financial suitability
• Equal Employment Opportunity (EEO) Policy
• Social security number request

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request
• Reasonable accommodation policy
• Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Privacy Act
• Selective Service

Required Documents

Clarification from the agency

All U.S. Citizens