Entry Level It Support For Healthcare Company - Atlanta, Ga

Entry Level IT Support

Atlanta, GA

CRH, headquartered in Atlanta, GA, is a patient-focused operator of urgent care centers in Alabama, Georgia, Maryland and Florida. CRH’s centers are open seven days a week and provide walk-in care for injury, illness, and minor emergencies as well as family care to keep both parents and kids healthy.

The IT Support role has responsibility for providing support for corporate desktops, laptops, and peripherals. In addition, it is an on-site resource for responding to IT Helpdesk tickets created for assistance with Corporate IT systems and resources. This position reports to the IT Director.

Key Responsibilities

• Provide technical assistance on projects, as assigned
• Provide technical desktop support via remote connection tools and on-site
• May occasionally work late evenings or on the weekends
• Travel between facilities is required
• Document and log all requests for support
• Support hosted PBX business phone system
• Support, maintain and administer third party applications including EMR, Email, Intranet tools and finance and accounting tools
• Deploy new hardware, upgrades, and provide end user support for employees utilizing Windows desktop software
• Other duties may be assigned
• Serve as a liaison between internal customers, team, and management in relaying pertinent information concerning internal customer inquiries
• Escalate technical support issues, as appropriate

Primary Requirements

• Familiar with office telecommunication and voicemail systems
• Bachelor's Degree preferred, or equivalent work experience
• Solid experience administrating Linux and Google Apps for Business a plus
• Demonstrated strong customer service skills
• Ability to effectively manage and prioritize multiple projects and other responsibilities
• PC hardware and software expert with good knowledge of Windows 7/10 and MS Office
• Ability to communicate effectively while troubleshooting remotely
• Demonstrated capability to work independently as well as part of a team
• ITIL Certification and/or CompTia A+ is a plus
• Possess excellent written and verbal communication skills
• Demonstrated ability to communicate effectively y with team members, other teams, management and internal customers