Field Service Engineer - Atlanta, Ga (Translogic)

• Maintain accountability/inventory of assigned spare parts (crash kit) and customers’ consignment inventories when inventories are contractually maintained by Swisslog.
• Adhere to and strictly enforce all company safety policies and procedures.
• Conduct periodic customer care visits to monitor product performance and customer satisfaction.
• Exercise proper care and accountability of all assigned company property, be mindful in spending company’s money and resources responsibly, and exercise proper care and responsibility when working with customers’ property and/or facilities.
• Provide on-demand corrective, 24/7 emergency, and paid services to customers in assigned area as required.
• Provide scheduled preventive maintenance services to contract customers in assigned area.
• Attend required training programs to keep current on system updates.
• Report product quality issues to assigned Senior Field Service Engineer and/or Customer Care Manager and file quality reports as directed/required.
• Assist with start-up services on new Swisslog products as required, working closely with the assigned Installation Specialists.
• Provide start-up services on Translogic Systems as assigned.
• Advise Customer Care Manager of any problems or opportunities that arise within their area of responsibility.
• Ensure that required administrative paperwork, Service Work Orders, Expense Reports and Downtime Reports, and start-up logs are properly filled out and processed in a timely manner.
• Communicate and share information with sales personnel and support personnel as it relates to their assigned customer base.
• Promote parts orders, provide recommended parts lists to clients and recommend inventory stocking levels to customers as required.
• Maintain a clean and professional appearance at all times when working with customers.
• Train Swisslog customers on system and light maintenance operations.
• Position may require some travel as well as holiday and weekend work.
• Assist all customers within assigned area with parts orders, consumables, repair and return of defective parts, and requests for information pertaining to their systems.

• Ability to read blue prints, schematics and wiring diagrams to extract necessary technical information.
• Basic computer networking skills.
• PC Computer software and hardware literate/Windows Application experience.
• Vocational school, related military experience, or job experience equivalent.
• Exceptional interpersonal skills (customer service skills) and communication skills.
• Must be a self-starter, well organized, and be able to work independently without supervision.
• 1-3 years field service experience with electro-mechanical products.
• Successful candidates will have an effective communication style that builds customer's trust and satisfaction.

• Associate's Degree from a Technical or Vocational School preferred.
• Experience working in a mission-critical, on-call environment is desirable.

• Ability and willingness to travel 30 to 70% of the time for technical support and training purposes.
• Ability and willingness to lift, lower and carry objects up to 50 lbs., work from heights, climb ladders, and work in confined spaces.
• Must have a valid driver’s license and excellent driving record.
• Ability and willingness to work on-call hours including weekend, night, and/or holiday work.

Clarity on your path

At Swisslog Healthcare, we are constantly looking for people who shape and develop our company. We offer exciting opportunities to learn, develop and lead change. You benefit from clear communication and development plans that are aligned with your personal strengths and our common goals. Enjoy many other benefits that we are constantly reviewing and expanding.

We are looking forward to hearing from you: