Enterprise Success Manager Jobs

5+ years of Client Success experience in enterprise SaaS

Minimum of 2 years experience working with senior level HR teams from enterprise companies.

Demonstrable experience in strategic account planning, cross-selling, and renewals

Experience identifying and collaborating with employee resource groups, and diverse stakeholders within an customer organization

Experience driving client results and achieving desired KPIs with retention, engagement and expansion rates

Experience working with Product, Marketing, Analytics, and Engineering teams

Minimum 10-15 years of related and direct experience in business program management area with Bachelor’s degree and preferred Masters degree.

Exceptional skills in assessing, summarizing, and presenting business or operational priorities and decision-points for effective, timely and efficient management/executive decision-making.

In-depth knowledge and experience leading cross-functional teams, with stakeholders at all levels of the organization.

Broad business and technical acumen and proven experience working effectively in a matrix organization and ability to collaborate effectively across geographies.

Ability to work with different cross-functional stakeholders to establish and ensure a reliable and productive working relationship. Strong partnering skills.

Excellent written and oral communication skills including capacity to comfortably interface with senior leaders.

Experience in a Healthcare Sales/Account Management/Customer Success Management role managing a book of business, primarily focused on top-tier customers.

Proficient communication, presentation skills and ability to work independently in remote environment to deliver customer success.

Maintain an understanding of PointClickCare’s products & services, industry knowledge and trends to drive customer engagement

6+ years' experience in a customer-facing role within a Saas/tech company

Data analysis experience including interpreting and translating results.

Experience using a CRM tool.

3 years of project management experience with a focus on enterprise initiatives

Experience utilizing project management tools such as MS Project, Daptiv, Easy Project, Monday.com, or more

5 years of project management experience managing enterprise initiatives

Project Management Professional (PMP) Certification

Maintain project plans and documentation within the Enterprise Project Management Office of the Workforce of Transformation Division.

Strong organizational skills and ability to meticulously manage a high-volume of responsibility with professionalism and optimism

Develop plans and processes in collaboration with HR COEs for performance management, goal-setting, succession planning and career planning.

Steer a change management strategy and plan through adoption and implementation phases.

Opportunities to work from home

Tuition Reimbursement Program including certifications

Bachelor’s degree in education, business or organizational psychology or other related discipline.

3+ years of overall Learning & Development experience

Advanced organizational, administrative, record keeping and time management skills

Bachelor’s degree required or equivalent work experience

Minimum 10 years previous related operations experience setting and experience in the reprographic/mail industry

Advanced knowledge of mail, copy, fax and binding machinery

As required by account contract, knowledge of industry trends and technological changes

Advanced knowledge of Windows 95/98, MS Word, Excel and PowerPoint

Communicate desired software requirements to product management team in a cross-functional feedback loop

Excellent project management skills with proven ability to prioritize  

Evaluate risk management for each customer and proactively strive for value propositions and utilize best practices to drive retention

Manage a series of personal and automated touchpoints and to drive ongoing customer experiences

3+ years’ experience as a Customer Success Manager

Proven ability to work with all members of our team (business development, software development, and product management) 

Be the principal Customer Success Manager for enterprise and strategic accounts for RealGreen

Ability to lead, manage or influence both internal WorkWave resources as well as customer resources to achieve successful outcomes

Prior experience in the SaaS, Tech or Software space is a must

Have a solid grasp of customer service and experience developing customer relationships, working with customers directly to find solutions

Experience with Gainsight or ChurnZero would be a plus

Experience with a services industry (Pest Control, Landscaping, Lawn Care etc) would be a plus

Partner with Line of Business, Finance, Resource Management, and other PMO functions to effectively execute reporting processes.

Detail oriented with strong analytical; and data synthesizing skills

Strong communication skills, both oral and written, with the ability to communicate complex issues and ideas with clarity.

Tableau – intermediate/advanced knowledge with an ability to create tableau reports from scratch.

Ensure reporting data is accurate, complete, and comprehensive.

Comprehensive understanding of status of Portfolio, inclusive of project/ program updates, execution risks related to budget, scope, timeliness, lessons learned, etc.

Project management experience and/or experience managing multiple projects with separate stakeholders at once.

Must have demonstrated ability to build industry or company-specific knowledge and business acumen and engage with senior leadership of large organizations.

Experience in the HCM SaaS space or Talent disciplines is highly valued, though not required.

Build rapport with and expand customer/executive sponsorship and champions, aligning internal BetterUp resources to further relationships and account health.

Drive problem-solving and risk mitigation strategies, engaging cross-functional partners to get results.

Contribute to the evolution of our product & product functionality, product marketing, and internal and customer best practices

You have excellent project management and communication skills, and are confident juggling many high priority customers

Experience defining and executing on end-to-end customer success strategies (implementation/kickoff, project management, engaging/reengaging stakeholders, identifying/mitigating churn risk)

You have knowledge, experience and/or interest in working with and for customer marketing/advocacy teams, product marketers, and content marketers

You've built Customer Success/Account Management playbooks or processes in both 1:1 and 1:many motions

Large equity stake + competitive salary + benefits

3-5 years experience in a customer-facing role, ideally in a B2B SaaS startup environment

Excellent leadership and team management skills, with the ability to motivate others.

Professional certifications such as PMP (Project Management Professional) are a plus.

Strong understanding of project management methodologies, tools, and best practices.

Proficient in project management software and tools.

4+ years of client-facing experience, ideally interfacing with senior business or operational stakeholders

Experience building and implementing new processes to optimize operations.

5+ years of experience in a customer-facing customer success, account management, or strategic consulting role; enterprise experience is a preferred

Build and manage relationships across senior business leaders

You have a proven track record in building cross-functional stakeholder relationships that deliver mutual success

You are commercially minded, with a passion for driving the growth of businesses

You have hustle & will go above and beyond to build Multiverse’s business

You are passionate about social mobility and doing social good and the idea of working for a mission-driven start-up excites you!

Develop industry-specific content or value-added offerings to enhance customer education, facilitate resource sharing, and foster meaningful connections within the industry.

Manage regular check-ins, reviews of the account health of your customers and act accordingly to any specific requirements of the customer.

Comfortable balancing sales and account management, with a focus on account retention and customer satisfaction.

Proficient in sales software such as CRM, sales automation, project management software, and presentation tools.

Passionate and knowledgeable about customer success and sales processes.

Strong interpersonal skills, detail-oriented, excellent listening, presentation, and communication skills.

A dynamic self-starter with 5+ years experience in customer success management within a SaaS company

Great organizational, project and time management skills

Partner with Product teams to create tailored customer onboarding workshops and trainings based on predetermined business requirements

3+ years experience working with enterprise customers and having conversations about growth, upselling & renewals

Experience presenting complex ideas in an accessible and engaging way to executive-level customers

Comprehensive health & life benefits including fully covered medical, dental and vision.

Strong project management skills and a demonstrated ability to work successfully on cross-functional teams

Contribute to product roadmap planning, providing an important customer and patient voice, and champion new product offerings with your customers

Experience with customers with a headcount of at least 3,000 employees

Excellent communication skills-both verbal and written, with an emphasis on quickly gaining trust

Partner with marketing to develop and deliver engaging campaigns and workshops for your customers

Produce and regularly communicate customer reports

Bachelors’ Degree and minimum of 2-3 years of experience in onboarding, implementation, and/or account management

Strong skills in verbal and written communications, strategic planning, and project management

Proficient in GSuite; knowledge of Salesforce or other programs a plus

Excellent written and verbal communication skills

Strong analytical skills and an organized way of thinking/working

Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services

Use your extensive knowledge of Radar’s products to onboard and lead new enterprise customers to success.

Drive adoption, growth and retention of our customers by building strong relationships and delivering maximum value with our product offering.

2+ years of SaaS enterprise customer success experience, preferably at a small or medium-sized company.

Demonstrated experience identifying customer objectives and coordinating internal and external resources to achieve target outcomes.

Creatively discover, communicate, and support the execution of new opportunities for customers to unlock value from Radar.

Proactively and simultaneously mitigate risks, identify opportunities and provide solutions to customers at varying stages in the customer lifecycle.

Strong organization and time-management skills. The ability to work independently without supervision

Previous Gainsight experience or other customer success management platform

Previous Monday.com experience or other project management software

Facilitate change management across key stakeholders and roles

Act as liaison between customers, product managers, and executive management to provide feedback on new feature developments

3+ plus years of experience as a Customer Success Manager or equivalent

5+ years of customer success management, account management, relationship management, or management consulting experience focused on Enterprise customers

Demonstrated history of successful software customer service with proven experience renewing and expanding existing contracts

Experience related to Top ENR construction and/or Fortune 500 is preferred

While this isn’t a sales role, previous sales experience a plus

Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors

Proactively connect with customers on a monthly basis via phone, email, and semi-annual on-site visits driving active engagement with Procore Committee