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Enterprise Customer Success Manager Jobs

Client Success Manager, Enterprise
By SonderMind At Denver, CO, United States
5+ years of Client Success experience in enterprise SaaS
Minimum of 2 years experience working with senior level HR teams from enterprise companies.
Demonstrable experience in strategic account planning, cross-selling, and renewals
Experience identifying and collaborating with employee resource groups, and diverse stakeholders within an customer organization
Experience driving client results and achieving desired KPIs with retention, engagement and expansion rates
Experience working with Product, Marketing, Analytics, and Engineering teams
(Us) Customer Success Manager - Enterprise
By PointClickCare At United States
Experience in a Healthcare Sales/Account Management/Customer Success Management role managing a book of business, primarily focused on top-tier customers.
Proficient communication, presentation skills and ability to work independently in remote environment to deliver customer success.
Maintain an understanding of PointClickCare’s products & services, industry knowledge and trends to drive customer engagement
6+ years' experience in a customer-facing role within a Saas/tech company
Data analysis experience including interpreting and translating results.
Experience using a CRM tool.
Ad - Enterprise Architecture (Customer Content Focus)
By Principal Financial Group At , Des Moines, 50392 $137,000 - $185,000 a year
Implementation of enterprise class Customer Content or Document Management solutions experience
Experience with cloud and edge-based content management strategies.
We’ll consider talent at the next level with the right experiences and skills.
You have a Bachelor's degree OR equivalent work experience and 10+ years of experience with a multi-business unit global organization.
Experience with document scanning, OCR and indexing solutions.
Skills That Will Help You Stand Out
Enterprise Customer Success Manager (East Coast)
By Grammarly At Maine, United States
Uses systems (e.g., CRM) to track all customer-related activities and deliverables, pipeline management, and revenue projection.
Create and manage feedback loops, gathering actionable insights that will inform the product roadmap.
Contribute to content and process improvements across the customer lifecycle to continuously improve the customer experience.
Builds strong relationships with people, understands their needs and goals, identifies creative solutions, and manages action items through to completion.
Works to realize business value and expand customer relationships through deep knowledge of customer needs rather than a feature list.
Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
Enterprise Customer Onboarding Manager
By Tekmetric At United States
Project Management Profession (PMP certification preferred)
Relationship Management: Strong ability to build and maintain positive relationships with customers, identifying opportunities for business growth, and resolving customer complaints.
3-5 years of Industry experience or B2B enterprise SaaS experience
Detail-oriented: Highly organized and systematic, ensuring all issues are managed to completion.
Customer Centric: Provide excellent customer experience and be obsessed with providing a positive experience throughout the customer journey.
Flexible and remote work opportunities
Customer Success Manager, Enterprise
By AlertMedia At Austin, TX, United States
Communicate desired software requirements to product management team in a cross-functional feedback loop
Excellent project management skills with proven ability to prioritize  
Evaluate risk management for each customer and proactively strive for value propositions and utilize best practices to drive retention
Manage a series of personal and automated touchpoints and to drive ongoing customer experiences
3+ years’ experience as a Customer Success Manager
Proven ability to work with all members of our team (business development, software development, and product management) 
Customer Success Manager - Enterprise
By WorkWave At United States
Be the principal Customer Success Manager for enterprise and strategic accounts for RealGreen
Ability to lead, manage or influence both internal WorkWave resources as well as customer resources to achieve successful outcomes
Prior experience in the SaaS, Tech or Software space is a must
Have a solid grasp of customer service and experience developing customer relationships, working with customers directly to find solutions
Experience with Gainsight or ChurnZero would be a plus
Experience with a services industry (Pest Control, Landscaping, Lawn Care etc) would be a plus
Enterprise Customer Success Manager- Emea
By BetterUp At San Francisco, CA, United States
Project management experience and/or experience managing multiple projects with separate stakeholders at once.
Must have demonstrated ability to build industry or company-specific knowledge and business acumen and engage with senior leadership of large organizations.
Experience in the HCM SaaS space or Talent disciplines is highly valued, though not required.
Build rapport with and expand customer/executive sponsorship and champions, aligning internal BetterUp resources to further relationships and account health.
Drive problem-solving and risk mitigation strategies, engaging cross-functional partners to get results.
Contribute to the evolution of our product & product functionality, product marketing, and internal and customer best practices
Customer Success Manager - Enterprise
By UserEvidence At San Luis Obispo, CA, United States
You have excellent project management and communication skills, and are confident juggling many high priority customers
Experience defining and executing on end-to-end customer success strategies (implementation/kickoff, project management, engaging/reengaging stakeholders, identifying/mitigating churn risk)
You have knowledge, experience and/or interest in working with and for customer marketing/advocacy teams, product marketers, and content marketers
You've built Customer Success/Account Management playbooks or processes in both 1:1 and 1:many motions
Large equity stake + competitive salary + benefits
3-5 years experience in a customer-facing role, ideally in a B2B SaaS startup environment
Enterprise Customer Success Manager, Us
By Multiverse At New York, NY, United States
5+ years of experience in a customer-facing customer success, account management, or strategic consulting role; enterprise experience is a preferred
Build and manage relationships across senior business leaders
You have a proven track record in building cross-functional stakeholder relationships that deliver mutual success
You are commercially minded, with a passion for driving the growth of businesses
You have hustle & will go above and beyond to build Multiverse’s business
You are passionate about social mobility and doing social good and the idea of working for a mission-driven start-up excites you!
Enterprise Customer Success Manager
By Spytec GPS At Tampa, FL, United States
Develop industry-specific content or value-added offerings to enhance customer education, facilitate resource sharing, and foster meaningful connections within the industry.
Manage regular check-ins, reviews of the account health of your customers and act accordingly to any specific requirements of the customer.
Comfortable balancing sales and account management, with a focus on account retention and customer satisfaction.
Proficient in sales software such as CRM, sales automation, project management software, and presentation tools.
Passionate and knowledgeable about customer success and sales processes.
Strong interpersonal skills, detail-oriented, excellent listening, presentation, and communication skills.
Customer Success Manager, Enterprise
By Wix At New York, United States
A dynamic self-starter with 5+ years experience in customer success management within a SaaS company
Great organizational, project and time management skills
Partner with Product teams to create tailored customer onboarding workshops and trainings based on predetermined business requirements
3+ years experience working with enterprise customers and having conversations about growth, upselling & renewals
Experience presenting complex ideas in an accessible and engaging way to executive-level customers
Comprehensive health & life benefits including fully covered medical, dental and vision.
Customer Success Manager Ii - Enterprise
By Lyra Health At United States
Strong project management skills and a demonstrated ability to work successfully on cross-functional teams
Contribute to product roadmap planning, providing an important customer and patient voice, and champion new product offerings with your customers
Experience with customers with a headcount of at least 3,000 employees
Excellent communication skills-both verbal and written, with an emphasis on quickly gaining trust
Partner with marketing to develop and deliver engaging campaigns and workshops for your customers
Produce and regularly communicate customer reports
Customer Success Manager, Enterprise
By Airwallex At San Francisco, CA, United States
Bachelors’ Degree and minimum of 2-3 years of experience in onboarding, implementation, and/or account management
Strong skills in verbal and written communications, strategic planning, and project management
Proficient in GSuite; knowledge of Salesforce or other programs a plus
Excellent written and verbal communication skills
Strong analytical skills and an organized way of thinking/working
Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
Customer Marketing Manager, Enterprise
By Toast At United States
Strong relationship building skills and networking abilities
Manage programming and communication for the members of the Toast Enterprise Customer Advisory Board.
Manage a referral program for our top customers and drive growth within our current customer base.
Experience managing a customer advisory board at a SaaS company.
Proven ability to manage cross-functional projects and priorities
Experience with B2B SaaS or Restaurant Industry Marketing.
Enterprise Customer Success Manager
By Radar At New York, United States
Use your extensive knowledge of Radar’s products to onboard and lead new enterprise customers to success.
Drive adoption, growth and retention of our customers by building strong relationships and delivering maximum value with our product offering.
2+ years of SaaS enterprise customer success experience, preferably at a small or medium-sized company.
Demonstrated experience identifying customer objectives and coordinating internal and external resources to achieve target outcomes.
Creatively discover, communicate, and support the execution of new opportunities for customers to unlock value from Radar.
Proactively and simultaneously mitigate risks, identify opportunities and provide solutions to customers at varying stages in the customer lifecycle.
Enterprise Customer Success Manager
By Restaurant365 At United States
Strong organization and time-management skills. The ability to work independently without supervision
Previous Gainsight experience or other customer success management platform
Previous Monday.com experience or other project management software
Facilitate change management across key stakeholders and roles
Act as liaison between customers, product managers, and executive management to provide feedback on new feature developments
3+ plus years of experience as a Customer Success Manager or equivalent
Customer Success Manager, Enterprise, Specialty Contractors
By Procore Technologies At United States
5+ years of customer success management, account management, relationship management, or management consulting experience focused on Enterprise customers
Demonstrated history of successful software customer service with proven experience renewing and expanding existing contracts
Experience related to Top ENR construction and/or Fortune 500 is preferred
While this isn’t a sales role, previous sales experience a plus
Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors
Proactively connect with customers on a monthly basis via phone, email, and semi-annual on-site visits driving active engagement with Procore Committee
Customer Success Representative, Enterprise
By Lavi Industries At United States
4 to 5 years planning and/or management experience
Knowledge of project management and processes
Leverage tools and automation to improve Enterprise account management processes.
Support the design, development, delivery, and management of communications.
Education Reimbursement – want to advance your career? Qtrac will assist with that!
Fun Express Benefits – From food to attractions to vacations. Qtrac employees receive discounts on all the fun.
Senior Director Of Customer Success - Commercial Enterprise
By Sayari | Commercial Risk Intelligence At United States
7 + years in a sales or account management role at a B2B SaaS company
2+ years in a people management role at SaaS company preferred
Strong organizational skills and ability to manage complex projects with tight deadlines
Experience in Risk & Compliance preferred, but not required
Strong written and verbal communication skills
Exceedingly generous vacation leave, parental leave, floating holidays, flexible schedule, & other remarkable benefits

Are you passionate about helping customers succeed? We are looking for an experienced Enterprise Customer Success Manager to join our team and help our customers reach their goals. You will be responsible for developing and executing strategies to ensure customer success and satisfaction. If you have a proven track record of success in customer success management, we want to hear from you!

Overview The Enterprise Customer Success Manager is responsible for managing the customer success process for enterprise customers. This includes developing and executing strategies to ensure customer satisfaction and loyalty, as well as driving customer adoption and usage of the company’s products and services. Detailed Job Description The Enterprise Customer Success Manager is responsible for managing the customer success process for enterprise customers. This includes developing and executing strategies to ensure customer satisfaction and loyalty, as well as driving customer adoption and usage of the company’s products and services. The Enterprise Customer Success Manager will work closely with the sales, marketing, and product teams to ensure customer success. Job Skills Required
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Ability to manage multiple projects and prioritize tasks
• Knowledge of customer success best practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of enterprise software solutions
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer success experience
• Experience working with enterprise customers
• Experience with customer success software solutions
Job Knowledge
• Knowledge of customer success best practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of enterprise software solutions
• Knowledge of customer service and support processes
Job Experience
• 5+ years of customer success experience
• Experience working with enterprise customers
• Experience with customer success software solutions
Job Responsibilities
• Develop and execute strategies to ensure customer satisfaction and loyalty
• Drive customer adoption and usage of the company’s products and services
• Work closely with the sales, marketing, and product teams to ensure customer success
• Monitor customer usage and engagement metrics
• Identify customer needs and develop solutions to address them
• Provide customer service and support
• Develop and maintain customer relationships