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Manager Of Enterprise Customer Success Jobs

Manager Of Customer Success
By LuxCreo At Chicago, IL, United States
In-depth knowledge of both hardware and software diagnostic techniques.
Excellent communication and leadership skills.
Experience with 3D printing preferred.
Excellent problem-solving and communication skills.
Competitive salary and benefits package.
Designing processes for customer feedback.
Remote Manager Of Customer Success ($80000.00 - $90000.00 / Year)
By Talentify.io At United States
Remote Manager Of Customer Success Responsibilities
Remote Manager Of Customer Success Requirements
Collaborate cross-functionally with Account Management, Implementation, Professional Services, Sales, and Marketing to improve customer adoption and outcomes
Lead a team of up to 10 Customer Success Managers, ensuring effective software utilization by customers
Manage team objectives, including increasing platform adoption, maintaining strong customer retention, and building a thriving customer community
1-5 years of leadership experience in customer success
Remote - Manager Of Customer Success ($100000.00 - $110000.00 / Year)
By Talentify.io At United States
Master's degree in business management or related field
Innovate our tools, processes, and team structure for optimal client experiences
Proven experience in leading a client success team within a B2B environment
Proficiency in building and maintaining comprehensive knowledge bases
Exceptional communication skills (both written and verbal)
At least 5 years of experience successfully managing a high-performance customer service team
(Us) Customer Success Manager - Enterprise
By PointClickCare At United States
Experience in a Healthcare Sales/Account Management/Customer Success Management role managing a book of business, primarily focused on top-tier customers.
Proficient communication, presentation skills and ability to work independently in remote environment to deliver customer success.
Maintain an understanding of PointClickCare’s products & services, industry knowledge and trends to drive customer engagement
6+ years' experience in a customer-facing role within a Saas/tech company
Data analysis experience including interpreting and translating results.
Experience using a CRM tool.
Remote Manager Of Customer Success
By LaSalle Network At Decatur, GA, United States
Work cross-functionally with Account Management, Implementation, Professional Services, Sales and Marketing to improve customer adoption and outcomes
Remote Manager of Customer Success
Lead a team of Customer Success Managers to ensure customer utilize the software effectively
Manage team objectives, including increased platform adoption, maintaining strong customer retention and building a thriving customer community
1-5 years of leadership experience in customer success
Excellent written and verbal communication skills
Manager Of Customer Success
By Omnitracs At Rhode Island, United States
Perform on-site and/or remote product consultation and training
Be a source of knowledge on product specific items for the company
Bachelor’s degree or equivalent work experience
3+ years of experience working directly with customer accounts
1+ years of experience with one or more SaaS product
Experience training and presenting both to groups and one-on-one
Avp Of Customer Success
By Pentera At United States
Prior experience in people management and leadership, with the ability to lead, mentor, and develop a team
Lead and inspire a team of customer success managers, providing guidance, mentorship, and performance management.
Demonstrated experience in negotiating complex contracts and achieving sales renewals to meet revenue targets.
Exceptional communication, negotiation, and presentation skills.
Strong analytical and problem-solving abilities, with the capacity to effectively address customer challenges.
Cultivate and maintain strong relationships with key stakeholders at customer organizations, comprehending their unique challenges and business goals.
Enterprise Customer Success Manager (East Coast)
By Grammarly At Maine, United States
Uses systems (e.g., CRM) to track all customer-related activities and deliverables, pipeline management, and revenue projection.
Create and manage feedback loops, gathering actionable insights that will inform the product roadmap.
Contribute to content and process improvements across the customer lifecycle to continuously improve the customer experience.
Builds strong relationships with people, understands their needs and goals, identifies creative solutions, and manages action items through to completion.
Works to realize business value and expand customer relationships through deep knowledge of customer needs rather than a feature list.
Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
Manager Of Customer Success
By AutoLeap At Atlanta, GA, United States
Work closely with Account Management team to drive pipeline of expansion opportunities and achieve our company upsell goals
Identify and manage churn risk and coach the team closely as they navigate difficult situations
As a Manager, Customer Success you will:
Hire and develop talent while maintaining a collaborative, results-oriented culture
Build and implement scalable processes and systems
Advocate for customer needs to ensure our product adds the most value to our customers by working effectively across the organization
Manager Of Customer Success
By Tekmetric At Houston, TX, United States
2-4 Years experience managing a team (people management skills)
Directly mentor, support, and oversee a team of Customer Success Managers.
Help attract, recruit, and develop the best Customer Success Managers in the world.
3-5 Years of B2B Customer Success Experience
Experienced managing a team measured on a performance quota.
Experience developing customer health scorecards.
Manager Of Customer Success - Remote | Wfh
By Get It Recruit - Healthcare At Atlanta, GA, United States

Are you passionate about building strong customer relationships and ensuring their success? Do you thrive in a dynamic and collaborative environment? Join our innovative and customer-centric team as a ...

Customer Success Manager, Enterprise
By AlertMedia At Austin, TX, United States
Communicate desired software requirements to product management team in a cross-functional feedback loop
Excellent project management skills with proven ability to prioritize  
Evaluate risk management for each customer and proactively strive for value propositions and utilize best practices to drive retention
Manage a series of personal and automated touchpoints and to drive ongoing customer experiences
3+ years’ experience as a Customer Success Manager
Proven ability to work with all members of our team (business development, software development, and product management) 
Customer Success Manager - Enterprise
By WorkWave At United States
Be the principal Customer Success Manager for enterprise and strategic accounts for RealGreen
Ability to lead, manage or influence both internal WorkWave resources as well as customer resources to achieve successful outcomes
Prior experience in the SaaS, Tech or Software space is a must
Have a solid grasp of customer service and experience developing customer relationships, working with customers directly to find solutions
Experience with Gainsight or ChurnZero would be a plus
Experience with a services industry (Pest Control, Landscaping, Lawn Care etc) would be a plus
Enterprise Customer Success Manager- Emea
By BetterUp At San Francisco, CA, United States
Project management experience and/or experience managing multiple projects with separate stakeholders at once.
Must have demonstrated ability to build industry or company-specific knowledge and business acumen and engage with senior leadership of large organizations.
Experience in the HCM SaaS space or Talent disciplines is highly valued, though not required.
Build rapport with and expand customer/executive sponsorship and champions, aligning internal BetterUp resources to further relationships and account health.
Drive problem-solving and risk mitigation strategies, engaging cross-functional partners to get results.
Contribute to the evolution of our product & product functionality, product marketing, and internal and customer best practices
Manager Of Customer Success
By VPL At Columbus, OH, United States
Minimum five years of strategic account management or sales experience in a business to business environment
Coordinate the involvement of company personnel, including support, service and management resources, to meet key account performance objectives and customers’ expectations
Previous healthcare experience a plus
Establish and maintain productive, professional relationships with key personnel in assigned customer accounts
Meet assigned targets for profitable revenue volume and strategic objectives in assigned accounts
Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for assigned accounts
Customer Success Manager - Enterprise
By UserEvidence At San Luis Obispo, CA, United States
You have excellent project management and communication skills, and are confident juggling many high priority customers
Experience defining and executing on end-to-end customer success strategies (implementation/kickoff, project management, engaging/reengaging stakeholders, identifying/mitigating churn risk)
You have knowledge, experience and/or interest in working with and for customer marketing/advocacy teams, product marketers, and content marketers
You've built Customer Success/Account Management playbooks or processes in both 1:1 and 1:many motions
Large equity stake + competitive salary + benefits
3-5 years experience in a customer-facing role, ideally in a B2B SaaS startup environment
Enterprise Customer Success Manager, Us
By Multiverse At New York, NY, United States
5+ years of experience in a customer-facing customer success, account management, or strategic consulting role; enterprise experience is a preferred
Build and manage relationships across senior business leaders
You have a proven track record in building cross-functional stakeholder relationships that deliver mutual success
You are commercially minded, with a passion for driving the growth of businesses
You have hustle & will go above and beyond to build Multiverse’s business
You are passionate about social mobility and doing social good and the idea of working for a mission-driven start-up excites you!
Enterprise Customer Success Manager
By Spytec GPS At Tampa, FL, United States
Develop industry-specific content or value-added offerings to enhance customer education, facilitate resource sharing, and foster meaningful connections within the industry.
Manage regular check-ins, reviews of the account health of your customers and act accordingly to any specific requirements of the customer.
Comfortable balancing sales and account management, with a focus on account retention and customer satisfaction.
Proficient in sales software such as CRM, sales automation, project management software, and presentation tools.
Passionate and knowledgeable about customer success and sales processes.
Strong interpersonal skills, detail-oriented, excellent listening, presentation, and communication skills.
Manager Of Customer Success
By Critical Start At Plano, TX, United States
Support the onboarding of new Customer Success Managers, ensuring a welcoming and inclusive experience.
Coach, mentor, and inspire a team of customer success managers fostering a collaborative and high quality performing culture
Act as a customer advocate within the company, representing their needs and requirements in internal discussions and decision making processes
Drive value to customer experience and the desired customer goals
Partner with marketing to develop customer-focused materials included case studies, testimonials, and educational content
Recurit and manage future Customer Success Managers to support business growth.
Customer Success Manager, Enterprise
By Wix At New York, United States
A dynamic self-starter with 5+ years experience in customer success management within a SaaS company
Great organizational, project and time management skills
Partner with Product teams to create tailored customer onboarding workshops and trainings based on predetermined business requirements
3+ years experience working with enterprise customers and having conversations about growth, upselling & renewals
Experience presenting complex ideas in an accessible and engaging way to executive-level customers
Comprehensive health & life benefits including fully covered medical, dental and vision.

Are you looking for an exciting opportunity to lead a team of Enterprise Customer Success professionals? We are looking for an experienced Manager of Enterprise Customer Success to join our team and help us drive customer success and satisfaction. You will be responsible for developing and executing strategies to ensure our customers have a positive experience with our products and services. If you have a passion for customer success and a proven track record of success, we want to hear from you!

Overview The Manager of Enterprise Customer Success is responsible for leading a team of customer success professionals to ensure that customers are successful in their use of the company’s products and services. The Manager of Enterprise Customer Success is responsible for developing and executing strategies to ensure customer success, as well as providing guidance and support to the customer success team. Detailed Job Description The Manager of Enterprise Customer Success is responsible for leading a team of customer success professionals to ensure that customers are successful in their use of the company’s products and services. The Manager of Enterprise Customer Success is responsible for developing and executing strategies to ensure customer success, as well as providing guidance and support to the customer success team. The Manager of Enterprise Customer Success will be responsible for developing and executing customer success plans, managing customer relationships, and providing customer success support. The Manager of Enterprise Customer Success will also be responsible for developing and executing customer success strategies and initiatives, as well as developing and executing customer success metrics and reporting. Job Skills Required
• Excellent communication and interpersonal skills
• Ability to build and maintain strong customer relationships
• Ability to develop and execute customer success plans
• Ability to develop and execute customer success strategies and initiatives
• Ability to develop and execute customer success metrics and reporting
• Ability to manage customer relationships
• Ability to provide customer success support
• Ability to analyze customer data and trends
• Ability to identify customer needs and develop solutions
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Business, Marketing, or related field
• 5+ years of experience in customer success, customer service, or related field
• Proven track record of success in customer success management
• Experience in developing and executing customer success plans
• Experience in developing and executing customer success strategies and initiatives
• Experience in developing and executing customer success metrics and reporting
• Experience in managing customer relationships
• Experience in providing customer success support
• Experience in analyzing customer data and trends
• Experience in identifying customer needs and developing solutions
Job Knowledge
• Knowledge of customer success principles and best practices
• Knowledge of customer service principles and best practices
• Knowledge of customer relationship management principles and best practices
• Knowledge of customer data analysis and trends
• Knowledge of customer needs assessment and solution development
Job Experience
• 5+ years of experience in customer success, customer service, or related field
• Proven track record