Eligibility Specialist Supervisor - Promotional

Position Information

THIS RECRUITMENT IS PROMOTIONAL ONLY. YOU MUST PRESENTLY BE A FULL- OR PART-TIME REGULAR OR PROBATIONARY COUNTY OF SONOMA, COMMUNITY DEVELOPMENT COMMISSION, SONOMA COUNTY FAIRGROUNDS, OR SONOMA COUNTY WATER AGENCY EMPLOYEE IN ORDER TO APPLY FOR THIS POSITION.

The Human Services Department (HSD) has requested a department promotional certification to fill two Eligibility Specialist Supervisor positions. Only qualified permanent and/or probationary Human Services Department employees on the eligible list may be eligible for referral to the department for the advertised positions.

Additional Duties Include

Eligibility Specialist Supervisors in the Economic Assistance (EA) Division are first-line supervisors that oversee a unit of Eligibility Specialists, who perform eligibility determinations and ongoing maintenance functions for private health insurance, Medi-Cal, and other public assistance and human services programs. Eligibility Specialist Supervisors also assist with classroom training for newly hired Eligibility Specialists on an as needed basis.

• Conducting regular staff meetings to provide updates and training related to new and changing program regulations and business operations
• Monitoring staffing levels and approving sick leave, vacations, and other time-off requests
• Conducting regular employee conferences and annual evaluations to discuss job performance and work progress, answering complex eligibility-related questions, and providing additional direction or feedback
• Developing work policies and procedures specific to the needs of the agency
• Recommending personnel actions related to employee selection, advancement, release, and disciplinary action
• Working collaboratively with other EA supervisors to ensure that shared goals and objectives are met

The ideal candidate for these positions will have two years of full-time experience performing duties equivalent to a Senior Eligibility Specialist, have extensive knowledge of Medi-Cal, CalFresh, General Assistance, and other social service programs, and possess:

• The ability to work independently and with management teams and staff
• A passion for providing human services to their community
• Fluent bilingual (English/Spanish) skills are desired but not required
• Skill in developing and evaluating line staff
• Proficiency in diffusing difficult interactions, while creating solutions
• Strong business writing and public speaking skills
• The ability to work in a fast-paced and ever-changing environment
• Experience with the systems utilized in eligibility determinations
• The ability to lead meetings and give clear and concise presentations
• The ability to effectively communicate and collaborate with others, with experience applying critical thinking and problem-solving skills
• Experience training employees individually or in a classroom setting

APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.

Minimum Qualifications

Education and Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include: One year of full time experience performing the duties equivalent to a Senior Eligibility Specialist.

OR

Two years of full time experience performing duties equivalent to an Eligibility Worker III including experience assessing eligibility for Medi-Cal and/or private health insurance. Experience assessing eligibility for both Medi-Cal and private health insurance is highly desirable.

License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.

Knowledge, Skills, And Abilities

Thorough knowledge of: principals and techniques of interviewing, recording case work, training, and performance evaluation; laws, rules, and regulations governing eligibility and determination for Medi-Cal, private health insurance, and other public assistance and human service programs and related case administrative techniques; principle sources of information necessary to establish eligibility of applicants or recipients for various public assistance programs including Medi-Cal, private health insurance, and other public assistance and human service programs; techniques for developing effective working relationships with the public, other governmental agencies, and other personnel; research and reporting methods, techniques, and procedures; various methods and techniques to reach mutually agreeable solutions and outcomes; methods and techniques of conducting an investigative interview; principles and practices of effective customer service; the structure and content of the English language including the meaning and spelling of words, rules of composition, punctuation, and grammar,

Considerable Knowledge of: theories, principles, and practices of employee supervision; health insurance plans, medical health plan options, and associated terminology; tax regulations, rules, terminology, forms, and household filing status; economic and social problems that call for the use of public assistance programs, available community organizations, and resources; modern equipment and communication tools used for business functions and program, project, and task coordination; computers and software programs (e.g., Microsoft software package) to conduct research, assess information, and/or prepare documentation.

Working Knowledge of: principles of employee and organizational development, presentation, and training needs assessment techniques; training program design and materials development and presentation; mediation techniques required to resolve competing or conflicting interests; principles of cultural and human behavior required to deal effectively with clients and staff.

Ability to: select and supervise staff; provide training and development opportunities; evaluate performance in an objective and positive manner to ensure work is performed effectively; interpret and communicate applicable rules, regulations, and revisions regarding the eligibility determination and case management process; conduct and control an investigatory interview effectively in a variety of settings; conduct training for a variety of social services programs utilizing clear and concise materials and common terms understandable to the targeted audience; analyze both case and personnel situations; exercise independent judgement and make logical conclusions, appropriate recommendations, and adjustments; identify complex problems requiring referrals to other agency staff; use available sources of information effectively in determining eligibility; serve as a technical resource and liaison to staff, clients, public, and community referral agencies; research, analyze, and evaluate service delivery methods, procedures, and techniques; determine eligibility and grant maintenance for the more difficult and complex cases; explain rules and regulations and health insurance plan options and details utilizing clear and concise materials and terms understandable to the targeted audience; review a variety of tax documents to obtain needed household filing information; explain Advanced Premium Tax Credit implications to clients; detect and evaluate potential fraudulent situations; determine appropriate course of action in emergencies; accurately complete complex mathematical computations; assess and manage difficult and/or hostile persons or situations or call for intervention when appropriate; work in a fast-paced, professional office environment and prioritize a wide range of duties with varying time requirements to ensure timely completion; keep manager informed of progress, problems, work efforts, and results and make effective use of management; speak, read, and write English at a level sufficient to communicate clearly and concisely and explain complex regulations and policies in plain language, both orally and in writing, using appropriate English grammar and syntax with persons from a variety of socio-economic, cultural, and educational backgrounds; establish and maintain effective working relationships with those contacted in the course of business (e.g., staff, the public, and other agencies); effectively use computer systems, applications, and modern business equipment to perform a variety of work tasks.

Selection Procedure & Some Helpful Tips When Applying

• You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
• Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
• Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.
• You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.

Please visit Getting a Job with the County of Sonoma to review more detailed information about the application, examination, and department selection processes.

APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.
Responses to supplemental questions may be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored.
The Selection Procedure Will Consist Of The Following Examination
An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria:

• Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions.

Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates.
Additional Information
A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants.
Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position.
How To Apply
Applications are accepted online at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted.
The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.
HR Analyst: EP
HR Tech: EV