Hospital Eligibility Worker (2903) - Dph - H00054

The Department of Public Health is accepting applications in class 2903 Hospital Eligibility Worker. Positions may be located throughout the San Francisco Department of Public Health, the San Francisco Health Network, and various clinics throughout the City and County of San Francisco and the Call Center. This includes but is not limited to, Zuckerberg San Francisco General Hospital and Trauma Center (ZSFG), Laguna Honda Rehabilitation Hospital (LHH), Behavioral & Mental Health programs/clinics, and the Healthy San Francisco program.

• Application Deadline – Interested applicants are encouraged to apply immediately as this job ad may close at any time, but not sooner than Monday, May 8, 2023
  • Final closing deadline: This job announcement will close on Tuesday, May 16, 2023, at 11:59 PM. Interested applicants are encouraged to apply immediately.
• Recruitment ID: CBT-2903-H00054
• Compensation: $72,930 - $88,582 yearly
• Appointment Type: Permanent Civil Service
• Application Opening – Monday, May 1, 2023
• Final closing deadline: This job announcement will close on Tuesday, May 16, 2023, at 11:59 PM. Interested applicants are encouraged to apply immediately.

This is a Class-Based Test administered in accordance with Civil Service Rule 111. The eligible list resulting from this Class-Based Test (CBT) Announcement will be used to fill vacancies in this class.

How to Apply:
Applications for 2903 Hospital Eligibility Worker are only accepted through an online process.

1) Select “Apply Now” and follow the instructions on the screen to submit your application.

• Important note: Please be clear in your application about exactly how you meet the minimum qualifications listed below. Only the information entered in your application will be considered when determining whether you meet minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

2) Complete the Minimum Qualifications Supplemental Questionnaire (MQSQ) ❗❗
All applicants must complete the Supplemental Questionnaire as part of the online application process. Responses to items on the MQSQ must be supported by the information on the application to receive appropriate credit.

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans.

DPH Statement of Diversity, Equity, and Inclusion

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the diversity of its workforce. All employees are required to participate in the Department of Public Health's work to advance equity, inclusion, and diversity through:

• Desire to work with, relate to, serve, and support a diverse service population and workforce.
• Commitment to health equity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.
• Desire and commitment to lead and participate in anti-racism, racial justice, and equity work that improves quality of patient care and employee experiences; along with the commitment and fortitude to drive change in these areas.
• Commitment to providing exceptional care and services to all residents of the City and County of San Francisco service population, with heightened awareness of responsiveness to racially, ethnically, and culturally diverse members of the service population and the DPH workforce.

Under general supervision, performs a variety of technical duties in the screening, determination of patient eligibility, and enrollment for medical coverage under the terms of various private and public health care and financial assistance programs.

Essential functions of the 2903 Hospital Eligibility Worker include but are not limited to:

• Reviews cases with supervisor in assessing the quality of the payment source determination process and procedure.
• Investigates and resolves patient questions and concerns regarding clinic and hospital bills.
• Coordinates transfers of patients between medical facilities; informs patients of procedures and necessary reports.
• Admits and registers patients for clinic and hospital services; initiates referrals for incoming skilled or long term care patients.
• Answers questions and provides information to patients and the general public regarding assigned program area.
• Explains eligibility programs, qualification standards, policy and procedure to patients; assists patients in completion of applications, forms and reports when necessary; reviews and evaluates applications for completeness and accuracy; prepares patient budget to determine eligibility.
• Investigates statements and information received from applicant through the use of telephone or written verifications.
• Composes and prepares correspondence to patients, references, and State agencies; gathers statistical data and prepares reports as required.
• Interviews patients, their relatives and others to obtain financial and demographic information and determines eligibility for coverage of medical care under various Federal, State or County programs or under the provisions of private or public health care plans; verifies insurance and arrange for billing of the appropriate agency or health care plan.
• Prepares records related to patient eligibility information and financial assistance received; updates records; submits required reports.

2903 Hospital Eligibility Worker performs related duties as required.

Shift(s): Varied depending on position location. Days, evenings, nights, overnights, weekends, and/or holiday shifts may be required. The hospitals operate on a 24-hour, 7 day per week basis and some Department of Public Health centers/clinics are open evenings, nights, weekends, and/or holidays. Rotation between functions and/or departments may be required.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Minimum Qualifications (REQUIRED):

1. Two (2) years of direct public contact clerical work experience which must have included ALL of the following:

• Working with a diverse client population;
• Performing responsibilities involving interviewing to acquire detailed personal or confidential information;
• Interpreting and applying rules, regulations and policies;
• Use of computer applications to input, retrieve and analyze information;
• Creating and processing documents related to financial or personal histories of clients; and
• Assisting clients with the completion of forms or correspondence;

OR

2. One (1) year of experience determining eligibility for health and/or social services programs, loans, financial assistance, unemployment or veterans benefits

OR

3. Sixty (60) semester units or ninety (90) quarter units from an accredited college or university. (Please specify in your application how many units you have completed and/or if you have completed your degree)

Substitution: Thirty (30) semester units or forty-five (45) quarter units from an accredited college or university may substitute for one (1) year of the work experience under qualification pattern number one (1) above. (Please specify in your application how many units you have completed and/or if you have completed your degree)

Special Conditions - In addition to the listed minimum qualifications, some positions may require special conditions, including but not limited to:

• Bilingual Proficiency: Some positions may require bilingual fluency in a variety of languages depending upon the department's bilingual needs. Only those eligible candidates who pass the bilingual proficiency test will be considered for bilingual positions. Applicants must indicate on the application form the language(s) in which they claim proficiency.

Please be clear in your application exactly how you meet the minimum qualifications listed above. Only the information entered in your application will be considered when determining whether you meet minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications that do not appear to meet the minimum qualifications will not move forward in the recruitment process. Please upload certificates, transcripts, employment verifications, performance appraisals, etc. that you feel will help demonstrate that you meet the minimum qualifications.

One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Failure to provide the required verification when requested may result in rejection of application and/or appointment in this class.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Minimum Qualifications Supplemental Questionnaire (MQSQ) (Weight: Qualifying): Candidates are required to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience, and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Written Examination (Weight 100%): Candidates who meet the minimum qualifications will be invited to take a written multiple choice test designed to measure knowledge, skills, and/or abilities in job related areas which may include but not be limited to the following: Knowledge of: Basic interviewing and investigative skills and techniques; principles and practices of caseload management; Federal, State, local laws, rules, regulations, policies, and procedures regarding assigned program area; services offered by related agencies; departmental programs, policies, procedures and terminology; office procedures, methods and computer equipment; basic mathematics. Ability to: Interview applicants for public assistance and obtain appropriate information, often in different languages, or dialects of English; accurately gather, record and evaluate data necessary for the determination of eligibility; interpret and apply Federal, State and local policies, procedures, laws and regulations; maintain accurate records and meet program deadlines; operate a computer terminal and standard office machines; make accurate mathematical computations; type and enter data at a speed necessary for successful job performance; effectively communicate with and elicit information from patients in difficult situations; communicate clearly and concisely, both orally and in writing; establish and maintain cooperative working relationships with those contacted in the course of work.

A passing score must be achieved on the written multiple-choice examination in order to continue in the selection process. Candidates will be placed on the eligible list/score report in rank order according to their written examination score.

This is a standardized examination; therefore, test questions and test answers are not available for public inspection or review.

Date(s) of Examination: Those applicants meeting the Minimum Qualifications will be notified of the exact date, time, and place to report to the examination.

Certification
The certification rule for the eligible list resulting from this examination will be the Rule of the List.

Eligible List/Score Report
Once you pass the exam, you will be placed on an eligible list and given a score and a rank. (More information here.) The duration of the eligible list resulting from this examination process will be 12 months and may be extended with the approval of the Human Resources Director.

Language Proficiency Exam: For positions requiring bilingual fluency, candidates deemed qualified who meet the special language condition, must pass a department approved language proficiency exam prior to appointment. Only those eligible candidates who pass the bilingual proficiency test will be considered for the bilingual position. Applicants must indicate on the application form the language(s) in which they claim proficiency.

Terms of Announcement and Appeal Rights
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at careers.sf.gov.] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

DPH Health Critical Requirements and Information: Please review the following policies regarding DPH employment requirements that safeguard yourself and others.

• Electronic Health Record (EHR)
• Note on ICARE
• Licensure/Certification/Registration
• Personal Protective Equipment (PPE)
• COVID-19 Policies
• Medical Examination Prior to Hiring

Additional information regarding Employment with the City and County of San Francisco:

• Equal Employment Opportunity
• Right to Work
• Conviction History
• Diversity Statement
• Copies of Application Documents
• Disaster Service Workers
• Employee Benefits Overview
• Reasonable Accommodation
• Veterans Preference
• Information about the Hiring Process

If you have any questions regarding this recruitment or application process, please contact the analyst, Hanz Pagao at [email protected] or 628-271-6839.

We may use text messaging to communicate with you if you include a mobile number in your application. The first message will ask you to opt in to text messaging.

CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.