Dunkin' (Clarkson, Ny) General Manager

Brockport, NY (http://maps.google.com/maps?q=7539-7545+Ridge+Road+Brockport+NY+14420)

Job Type

Full-time

Description

Indus Hospitality Group’s mission is developing, empowering, and supporting success in our employees. At the core of our brand we stand for Growth, Loyalty, Respect, and Flexibility. At Indus we offer a career, not just a job. Over the last four decades we have grown substantially through commitment to the region and communities we serve; helping fuel regional economic development with commerce and employment. We believe success is earned and teamwork matters, that hard work should be recognized, and diversity celebrated, that there is always something new to learn and innovation is supported.

Indus Hospitality Group owns and operates more than 70 properties, primarily hotels and restaurants in the Rochester, Finger Lakes, and Western New York regions. The team at Indus Hospitality Group has been recognized numerous times as first-class operators, earning national and regional awards including the Dunkin’ Brands Rising Star of the Year, the Microtel Inn & Suites Franchisee of the Year Award, the Hilton Worldwide Lighthouse Award, Best Western Champion Customer Care Award, and TripAdvisor Awards for Excellence.

Overview

A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping build profitable topline sales of a single restaurant. They are responsible for the overall operation of the restaurant according to brand standards, Indus policies and procedures and in compliance with all applicable laws.

Responsibilities Include

• Review guest feedback results and implement action plans to drive improvement
• Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
• Execute new product rollouts including training, marketing and sampling
• Ensure restaurant budget is met as determined by operations above-unit leadership
• Lead team meetings
• Engages with Brands Field Operations team as appropriate
• Able to perform all responsibilities of restaurant team members
• Completion of supplier and other vendor orders
• Communicates restaurant priorities, goals, and results to restaurant team members
• Deliver training to restaurant team members
• Ensure Brand standards, recipes and systems are executed
• Completion of inventory on a periodic basis as determined by Indus policy
• Control costs to help maximize profitability
• Manages cash over/short in restaurant and ensures team members are following Indus’ cash management policies
• Conduct self-assessments and corresponding action plans
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
• Handle cash deposits and go to the bank daily during bank hours
• Create and maintain a guest focused culture in the restaurant

Management Responsibilities Include

• Plan, monitor, appraise and review employee performance
• Recruit, hire, onboard and develop restaurant team members
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction

Requirements

Education/Experience:

• Previous leadership experience in retail, restaurant, or hospitality
• Basic computer skills
• Basic math and financial management

Key Competencies

• Problem solving
• Willingness to learn and embrace change
• Time Management
• Strong analytical skills and business acumen
• Ontime, demonstrates honesty and a positive attitude
• Ability to train and develop a team
• Works well with others in a fun, fast-paced team environment
• Guest focused
• Motivating others

Physical Demands/Working Conditions

• Standing on feet
• Lifting packages (if applicable)
• Wearing a headset (When applicable)

Salary Description

Up to $55,000