Program Specialist (Ny) Jobs

Ingram Content Group (ICG) is hiring for a Program Specialist to contribute to our team in our NYC office.

In this role, you will help manage publishers enrolled in the Ingram Marketing Advantage (IMA) program by acting as the primary contact, ultimately helping publishers navigate the IMA service successfully. You’ll support the business through daily tasks, including fielding publisher inquiries, setting up meetings, and managing the invoicing and chargeback process.

Do you have experience working with publishers? Have a passion for helping publishers be successful?

At Ingram, our publisher-facing business offers more than just traditional wholesale services. It offers fully integrated and relevant solutions for client publishers. Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingram’s business helps publishers discover more ways to sell content in markets across the globe. Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business.

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding, we can’t wait to meet you!

Required Qualifications:

• Bachelor’s degree or directly related year for year experience
• 2 years of experience in sales, marketing or customer management

Preferred Skills:

• Experience using Microsoft products like Excel, Word and PowerPoint
• Experience using Project Management software tools such as Asana

Key Responsibilities:

• Maintains the IMA invoicing and billing process, including updating and distributing monthly and quarterly IMA sales reporting statements to publishers and Finance.
• Supports the team with publisher onboarding through moderate design work and slide preparation.
• Interfaces regularly with publishers to develop a deep understanding of their consumer marketing needs and identifies account growth opportunities.
• Uses internal and external tools to analyze a publisher’s catalog and identify key titles for enrollment into IMA.
• Supports Sr. Manager with the writing and design of external-facing IMA program sales and marketing materials.
• Assists with the development and growth of the pipeline of potential IMA publishers by setting up meetings, providing notes and tracking action items.
• Partners with the IMA team and internal partners to ensure key contacts are continually informed on publisher account statuses.
• Maintains and updates the IMA prospective publisher tracker.
• Supports Sr. Manager in the preparation of IMA-specific business reviews.
• Maintains day-to-day account relationships with publishers only as it relates to Ingram Marketing Advantage and responds to IMA-related queries across all areas including metadata, title promotions, and sales reporting. Responds to customer questions in a timely manner.
• Supports Sr. Manager with the onboarding and internal set-up of new IMA publishers, including contracts and issuing necessary work orders.

Hiring Salary Range: $24.70/hr – $34.75/hr. This range represents the anticipated low and high end of the salary for this position and will be determined by factors including but not limited to: applicant’s education, experience, knowledge, skills, and abilities, geographic location as well as internal equity and alignment with market data.

Additional Information

Perks/Benefits:

• Company match program for United Way donations
• Encouraged continued education with our tuition reimbursement program
• Avid reader?
• 10 vacation days & 12 sick days accrued annually and 3 personal days
• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
• Casual Dress Code
• 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
• Discounted offers to self-publish with IngramSpark®!
• Financial and in-kind opportunities to engage with non-profits in your community
• Volunteer opportunities and in-kind drives for non-profits throughout the year

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO Poster in English
• We participate in EVerify.
• EEO/AA Employer/Vet/Disabled
• EEO Poster in Spanish