Director, Revenue Accounting Operations

We are looking for a Director, Revenue Accounting Operations to oversee all operations across both the eCommerce and Sales-Enabled revenue lifecycle of the global business. You will provide guidance and direction to the teams on the entire Revenue Lifecycle, including Order Management, Credit Checks, Credit Card Dispute processing, Billing, Collections and Cash application. The successful candidate will operate effectively in a fast-moving environment and be well versed in the technical and operational details of the order to cash process in a SaaS organization. While working remotely or in a hybrid work arrangement, a blend of virtual (in accordance with Hootsuite’s distributed workforce strategy), and/or in one of Hootsuite’s offices in Canada or the US, you will report to our VP, Revenue Operations.
WHAT YOU’LL DO:

• Lead a team of business process managers ensuring they are performing at the highest standard.
• Collaborate and communicate with a wide range of internal and external stakeholders, acting as a main point of contact to resolve complex related matters with management and others across the organization
• Lead cross functional teams to solve complex issues and optimize order management, revenue recognition, billing and collections, and reporting processes
• Lead the team to ensure key objectives are achieved as well as ensuring that month-end and quarter-end revenue close is performed on time and accurately.
• Ensure internal controls are in place across the revenue cycle and that standard operating procedures exist and are documented
• Drive operational excellence into the eCommerce revenue lifecycle through a focus on credit card processing, with a goal to optimize authorization rates, reduce fees and chargebacks and disputes
• Identify and lead strategic initiatives in order to optimize revenue across both eCommerce and Sales Enabled revenue lifecycle.
• Develop the strategy to perform best-in-class Quote to Cash processes to create a competitive advantage and operational scale across the eCommerce and Sales Enabled businesses
• Provide strategic inputs, analyses and insights for revenue and cash forecasting
• Present to the senior and Executive team on a monthly basis.
• Act as the main point of contact for external auditors, as required, in matters related to order-to-cash.
• Develop the Revenue Accounting Operations team, including ongoing career development plans, coaching, and long-term project prioritization. Manage reporting staff, including selection, mentoring, performance management and all other people-management practices, including DE&I.
• Establish framework and authorize implementation of various policies, procedures and guidelines in related work areas

WHAT YOU’LL NEED:

• Advanced level professional and specialized experience in revenue accounting, operations, billing, and collections in a tech company with both eCommerce and Sales Enabled B2B SaaS businesses
• Ability to manage multiple tasks and priorities simultaneously
• Experience with high volume eCommerce transaction models as well as more traditional Enterprise sales models is preferred.
• Knowledge of revenue recognition standards (ASC 606) and policies
• Bachelor’s degree in accounting, finance, or a related field or equivalent combination of education and/or experience
• Experience leading and developing teams
• You thrive in fast-paced and highly collaborative environments and have a strategic mindset while focusing on operational efficiency and process improvement
• Proven experience with Salesforce.com and/or NetSuite is preferred
• CPA-CA certification is preferred

WHO YOU ARE:

• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Curious. You are always learning and seeking ways to make things better.

In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.