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Director, Property Management Jobs

Company

Amherst Holdings
Address , Atlanta, Ga
Employment type FULL_TIME
Salary
Expires 2023-06-13
Posted at 1 year ago
Job Description
Open the door to your dream job and join #TeamMainStreet. With more than 40,000 homes in 30 markets, Main Street Renewal is one of the largest providers of single-family rental homes across the country. We understand that our employees are the invaluable drivers of our success. That's why we hire the most talented, passionate individuals who enjoy contributing to a growing, winning team. Here, you'll be a part of a fast-growing company dedicated to providing a best in class leasing and customer service experience to our residents.
The Director Property Management is responsible for driving the implementation and execution of property management best practices across a regional portfolio of branch offices. In this role you will use your Subject Matter Expertise to influence and take ownership of driving consistency in the performance of our policies and procedures for the property management platform with an emphasis on maintenance, turnover, and customer service.

Main Street Renewal is a privately held nationwide company engaged in the business of managing the acquisition, restoration, and leasing of single-family homes. We strive to create efficiency throughout the process with the goal of creating constructive and professional relationships with owners of single-family real estate, our residents, and the communities where the properties reside.

We seek a hard-working individual who can wear multiple hats of responsibility and thrives in a hyper fast paced and quickly growing, ever changing environment while having the flexibility to be a road warrior, with expected travel of 25%-50% as you build your area management team and overseeing branch activities.

A day in the life of our Director of Property Management:
  • Oversee development and integration of property management software
  • Effectively disseminate all information and instructions necessary for Area/Senior Area Managers to perform their work efficiently
  • Work towards achieving the highest possible net operating income through implementation of effective processes
  • Ensure all property management tasks and escalations are addressed
  • Develop and implement improved systems to monitor operating performance and team productivity
  • Monitor resident satisfaction and retention with an eye for continuous improvement by ensuring that the products and services provided are received at the highest caliber from all team members.
  • Consistent monitoring of maintenance, turnover, occupancy, retention, and brand reputation KPIs to ensure satisfactory performance and assist with coaching teams in area of opportunity
  • Conduct branch and property site visits to ensure safety, cleanliness, and adherence to branch best practices and property scope
  • Monitor property repair quality for initial, turnover and retail homes to ensure all homes are being held to company standards and are move-in ready by performing quality inspections by use of inspection reports, marketing photos and details of repair scope
  • Leads and supports staff in areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, advancement, corrective action, termination and rewarding performance and retention.
  • Monitors appropriate staffing levels and reports on utilization and deployment of recruiting/human resources.
  • Responsible for recruiting, hiring, training, supervising and elevating Area/Senior Area Managers within assigned portfolio. Build and shape strong onsite teams through mentorship, leadership skill development, consistent coaching, and motivation by providing clear and measurable goals for success.
  • Direct branch operations and ensure business objectives are achieved
  • Assist Area/Senior Managers with team performance, payroll, legal and quality management issues
  • Ensure compliance with business reports, plans and budgets
  • Demonstration of a commitment to investor satisfaction by prioritizing actions that focus attention on investor satisfaction while anticipating and meeting these needs
  • Comply and enforce all applicable health and safety rules and regulations, as well as applicable local, state, and federal laws by maintaining proficient knowledge of all applicable rules, laws, regulations, etc.
  • Leads with integrity, by example, and models behaviors that are consistent with the company's values.
  • General management of branch Area/Senior Area Managers and indirectly their teams within designated regional portfolio with overall responsibility for staffing, KPI performance, SLA performance, P&L performance, and compliance with all company requirements and best practices
  • Oversight of community management and development. Regional oversight of overall performance, inspections, violations, reporting, vendor and building management
  • Responsible for the execution of development services on all but most complex projects. Generally, will handle a small number of projects simultaneously
  • Support and execute new initiatives and programs to favorably position the portfolio
  • Work closely with asset management, accounting, legal and other teams to optimize portfolio performance
  • Assist, collaborate and partner with construction management and brokerage teams
What you’ll need to have:
  • High school diploma or equivalent; Bachelor’s degree or professional certifications (CPM, IREM, etc.) preferred
  • Ability to meet aggressive/tight deadlines
  • Ability to read and understand financial statements
  • Exceptional verbal and written communication skills; ability to deliver presentations well to direct reports, peers, and senior leadership groups
  • Ability to work independently and prioritize effectively in a fast-paced environment; ability to collaborate with peers and other organizational leaders
  • Track record of accomplishments and high-impact results
  • Intermediate level knowledge with MS Office Suite including Outlook, Work, PowerPoint, Excel (including Excel functions) and Forms. Experience and knowledge of Yardi, Salesforce and Asana preferred
  • Ability to create a climate in which team members are innovative and want to do their best by leading and communicating a shared vision with other team members and providing coaching and development
  • Ability to solve advanced problems and deal with a variety of options in complex situations. Requires agility and intermediate level analytical and quantitative skills. Draws upon the analysis of others and makes recommendations that have a direct impact on the Company
  • Minimum of 8 years property management experience; specific experience managing thousands of single-family homes or multiple multi-family communities in multiple states with a proven track record of success as a Regional Manager or above
  • Experience managing multiple Property, General or Area Managers and successfully delegating responsibilities to drive maximum team performance
  • Excellent customer service and interpersonal skills with a high-level of integrity; ability to relate to others at all levels and be accountable for actions taken and decisions made
  • Strong understanding of property management industry trends, issues, and emerging technology
  • Experience working and collaborating with local Housing Authorities
  • Ability to travel nationally; estimate 25% to 50% as you build your Area/Senior Area management team
Our full-time employee benefits include:
  • A competitive compensation package, annual bonus, 401k match
  • Professional career development and reimbursement
  • Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day
  • Relaxed casual environment with virtual office events
  • Backup childcare offered through Bright Horizons
  • Employer-paid benefits (medical, dental, vision, health savings account)
  • Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave
Main Street Renewal is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.