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Director, Partnership Success Jobs
Company | SoFi |
Address | San Francisco, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-10-13 |
Posted at | 7 months ago |
Employee Applicant Privacy Notice
- Partnership Success Initiatives: Lead key partnership initiatives like quarterly business reviews to drive partner engagement, satisfaction, and loyalty.
- Cross-Functional Collaboration: Work with internal teams to resolve product issues and identify growth opportunities with partners.
- Upselling and Growth: Identify opportunities to upsell new SoFi at Work products, proposing tailored solutions.
- Process Improvement: Analyze and improve internal business processes.
- Customer Advocacy: Translate customer feedback into product insights.
- Performance Tracking: Set, track, and report on partner performance metrics to provide insights, share best practices, and drive business objectives.
- Lifecycle Management: Oversee the end-to-end partner lifecycle, including onboarding, utilization, renewals, and product expansion.
- Enterprise Account Management: Own and manage relationships with SoFi's top enterprise partners.
- Knowledge of SoFi products and platform features.
- 7-10 years of experience in a senior customer success or account management role.
- Excellent communication skills.
- High proficiency with Excel, PowerPoint, and Salesforce.
- Ability to translate data insights into actionable strategies.
- BA/BS degree.
- Flexibility for travel (approximately 10%).
- Experience in the financial services industry; fintech experience is a strong plus.
- Experience selling corporate benefits or financial products
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