Director Of Strategic Partnerships

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 16,000 healthcare professionals and team members at more than 1,200 health and wellness offices across 46 states in four distinct categories:

Dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNOW Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

As a reflection of current needs and planned growth, we are excited to offer the opportunity to join our team as Director, Strategic Partnerships reporting to the Senior Director, Patient Finance at TAG.

The Director will help lead the development, implementation, and strategic management of a network of lending and technology partners to deliver on the revenue growth and EBITDA objectives of the patient financing business within the ClearChoice and AZPetVet brands and may support additional brands in the future. H/She will secure strategic partnerships, negotiate and manage contractual agreements and conduct lender business reviews. A strategic leader in the organization, the Director will work within and across lenders, technology partners and the field operations leadership teams to introduce test & learn initiatives that inform product, pricing and lender mix strategies that optimize profitability.

Responsibilities

The Director will be responsible for the following activities:

· Plans, develops, organizes, implements, evaluates, and directs key aspects of the organization's Patient Finance lender relationships

· Partners with Patient Financing strategic leadership, product management and technology champions to identify new product and platform enhancements and secures strategic partnerships needed to bring the solutions to life

· (Re)Negotiates strategic agreements with lenders and other strategic partners, securing strong, lasting relationships and delivering accretive top- and bottom-line revenue growth

o Manages the deal process with internal stakeholders to get buy-in on the partnership

o Models, presents and defends financial implications of proposed deal structures

· Analyses lender performance trends, informs the business on KPIs and leads efforts to improve and enhance results

· Engages in regular dialogue with all lending partners, operational support teams and field leadership to identify and address operational issues and uncover new growth opportunities

· Conducts quarterly business reviews with all lending partners, measuring performance against KPIs and SLAs, and defining strategic director for the relationships

· Develops and manages lender ‘Playbooks’ summarizing key contacts, contractual terms, products, pricing, historical performance and associated information

Year One Critical success factors

The following activities are critical initiatives and success factors in year one:

· Learn the Business: Engage with leaders across all aspects of the business to gain an intimate understanding of the market, business model, company history, and what makes TAG unique in the marketplace

· Learn the Lenders: Establish a regular cadence of conversations with key players in each relationship. Review existing lender agreements and performance history; Update and/or build upon existing pages within the “Lender Playbook’ to summarize key details of each relationship

· Support Avail Enhancements: Manage existing lender transitions and enhancements into the platform and lead resolution of issues.

· Focus on People and Process: Improve the patient experience with Patient Finance. Improve efficiency and optimize the process

· Build Relationships: Develop and build relationships throughout TAG that inspire trust and confidence coupled with decisive action

Minimum Education and Experience

· A Bachelor’s degree is required, MBA is preferred.

· Minimum 10 years of Consumer Lending, Patient Finance, or Strategic Partnership Management experience, preferably in a provider-based healthcare delivery system

· Proven track record of securing, developing and growing strategic partnerships delivering top-and bottom-line results

· Broad functional experience in areas of strategic planning, account management, business development and contract negotiation

· Strong financial management skills, including data analysis, financial reporting, budgeting, forecasting

· Thorough knowledge of finance principles and procedures

· Strong conceptual as well as quantitative and qualitative analytical skills

· Demonstrated success in collaborating across internal and external stakeholders and across all levels of management

· Experience in financial services ideally in banking, consumer financing, and/or marketing industry.

· Financial analysis abilities with a profit & loss comprehension.

· Proficient with basic computer applications, i.e; MS Outlook, Word, Excel and PowerPoint.

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