Director Of Performance Jobs

Overview

Looking for something different? We ARE that something different at RPM Living.

Dynamic and fast growth culture and multiple nationwide opportunities let YOU shape your future with us. Top industry pay and benefits, best industry practices, career training and education, people-first focus...… we show you the way to success.

The Position: This role will oversee a team of Performance Associates that improve performance of Key Performance Indicators by building employee capacity and understanding of company practices through on-the-job training. The primary responsibility is to support the company’s leadership to ensure both organization and client expectations and objectives are met through the creation, implementation, and continual training and improvement of standards, processes and procedures required to deliver high quality results. In addition, this role will oversee all aspects of Associate development and property success are met through appropriate deployment of field training and influencing regional management strategy through enablement and upskilling services.

Responsibilities

• Ensure alignment of field training activities with key internal events, such as strategic initiatives, platform roll outs and campaigns, providing SME support.
• Work in conjunction with all company departments to understand the full picture of a property’s challenges and collaborate with adjoining departments to execute performance strategy
• Manage a team of Performance Associates that complete boots on the ground coaching sessions.
• Oversee the global KPI performance of all portfolios of properties specific to market or leadership division.
• Conduct ad hoc coaching sessions with Regional Manager Associates and above.
• Maintain relationship with vendors for support including but not limited to Customer Management Systems, Video shops, Property Management Systems, Learning Experience Platforms, and Business Intelligence.
• Work collaboratively with Training and Experience Teams as well as Portfolio Analytics team to determine course of action as it relates to training, coaching and mentoring
• Serve as a change management consultant, advocating gaps and feedback identified in the field, helping prioritize development and communicating strategy on implementation to the field operators.
• Analyze Business Intelligence data to identify performance deficiencies based on KPIs and dispatch Performance Associates to develop corrective actions immediately by setting comprehensive goals and tasks.
• Develop and deploy regional leadership coaching based on business needs to drive market health, financial management, and leadership development to improve market performance & employee satisfaction.
• Remain up to date on the most current processes and best practices of each program
• Oversee professional development and mentorship of said team.
• Curate supporting tools and resources to reinforce enablement strategy, increasing efficiency and effectiveness.
• Facilitate high levels of communication with Operations to effectively measure the outcomes of property performance
• Partner with Leadership Development team to develop and lead deployment of regional leadership onboarding cohorts, designed to decrease ramp time, and increase performance.
• Influence regional management strategy through training and reinforcement on comprehension of property performance, leveraging KPIs to make data driven decisions.

Qualifications

• Possess skills in presentation/curriculum development
• Experience with budget preparation and financial management.
• Microsoft Office Suite, Project Management, Adobe
• Training/Certified Training experience preferred
• At least three-years in Multifamily experience preferred in a variety of on-site positions and one year, minimum, in a regional leadership position.
• Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
• Data entry skills

Employment with RPM Living is contingent upon successful completion of a background check.

RPM Living is an Equal Opportunity Employer.