Director, Member Relations Jobs

Ensemble Travel Group is a leading travel agency consortium of top-tier agencies throughout the U.S. and Canada that was established in 1968. Acquired by Navigatr Group in June 2022, Ensemble provides members with access to exclusive offers, unique hosted tours, partnerships and superior marketing opportunities with best-in-class suppliers, and proprietary travel platforms such as ADX that offers agents instant commission visibility, one click insurance and more to improve efficiencies and earnings. Ensemble maintains offices in Toronto and New York.

We are looking for a dynamic Member Relations professional to join our team from the Eastern region of the USA. This role is responsible for supporting and deepening the Ensemble relationship with their portfolio of members within a defined geographic area. The ultimate goal for this role is to work with our membership to leverage Ensemble’s tools, programs, and partners to grow their margin and profitability.

Responsibilities:

• Travel up to 30% of time to meet with members.
• Maintain and implement an effective communication program with Owners, Managers and Front-Line Agents.
• Explore and stay abreast of competition in an attempt to find and maintain a competitive edge. Act as a conduit between the member agency and Ensemble headquarters in terms of helping to define new or revamp existing Ensemble products and programs. The role will be the ultimate member agency advocate.
• Analyze member needs in terms of current business obstacles, identifying opportunities and scoping potential solution sales through our preferred supplier portfolio.
• Develop and manage long-term member relationships/partnerships with the executive (Owner/Manager) decision makers in assigned territory.
• Deliver sales plans; provide documented reviews of business plans with Members through utilization of our CRM.
• Complete administrative tasks on time (e.g., Expense Reporting, Weekly Activity Reports, Business Plans, etc.)

Qualifications

• Proficient with use of CRM software.
• Familiarity with travel booking tools.
• Strong analytical stills with good financial and business acumen.
• Naturally curious with a strong determination to work around obstacles.
• Able to effectively manage ambiguity and change while working on cross functional projects and initiatives.
• Competent with Microsoft Office Suite - Outlook, OneDrive, Word, Excel, PowerPoint, OneNote, SharePoint and Teams.
• Strong written and verbal communication skills, including presentation skills and an ability to communicate effectively with executives.
• Able to build and maintain lasting relationships with employees, independent contractors, corporate departments, key business partners, and customers.
• Entrepreneurial attitude and ownership mentality (no task is too small) with strong judgment, attention to detail and an analytical mind.
• Low ego and highly collaborative style.
• Unquestionable integrity, high energy, and a sense of urgency.
• Minimum five years of progressive work experience in the travel industry or in management role within a member relations environment.
• Collaborative and confident with sound judgment.
• Ability to work effectively in a fast-paced environment, to meet tight deadlines, and to adapt quickly to shifting priorities.

Additional information

• Ability to build trust and work through conflict both upwards and downward.
• Able to thrive in an entrepreneurial environment.
• Thrives working in a technology and KPI driven organization.
• Highly functional in a fast paced, constantly changing workplace - building plans through iterations from learning on what’s working and not working.

We know that our success is dependent on the people who join our team, which is why we recruit the best. Our team is made up of owners; people who are smart, low ego, and who are accountable for their results. We all play a part in the success of the company and are proud of what we do.

We thank all candidates for their interest however only those selected for an interview will be contacted.