Member Relations Manager Jobs

Proficiency in using customer relationship management (CRM) software

Build and nurture strong relationships with members, understanding their needs and proactively seeking ways to enhance their experience

Manage day-to-day administrative tasks, including handling incoming and outgoing mail, managing office supplies, and maintaining a tidy and organized workspace

Receive and manage visitors, ensuring a welcoming environment and adhering to security protocols

Provide administrative support to various teams, including filing, data entry, and coordination of office-related tasks

Contribute to process improvements to enhance overall office efficiency and member experiences

Travel industry or association management experience a plus.

travel industry or association management experience a plus.

Possess the ability to learnnew technologiesincluding association management software (AMS), website software and social media platforms.

Support Simon and Fisher as needed inany/all ofthe management areas noted above.

possess the ability to learnnew technologiesincluding association management software (AMS), website software and social media platforms.

support Simon and Fisher as needed inany/all ofthe management areas noted above.

Education, Experience, And Skill Required

Must be knowledgeable of events to direct clients to appropriate managers.

Perform other duties as assigned by management and approved by General Manager.

Ensure knowledge of staff movements in and out of the club.

One to 3 years of receptionist, administrative assistant or related experience preferred.

Strong organizational, written, and oral communication and interpersonal skills.

Customer service experience, including strong interpersonal and communication skills (written & verbal)

Liaison to Young Professionals & manages YPOD program

Experience using Microsoft Office Suite, and CRM or database programs

Demonstrates experience in managing multiple projects and assignments

Minimum of two years experience in a professional setting

Handles questions and information requests. Processes membership applications, renewals, and inactive members. Maintains and updates membership records.

Primary support to Member Relations and Awards management team.

Other duties and special projects as assigned by the Senior Vice President and Senior Manager.

1-2 years prior administrative experience, preferably in the film or entertainment industry.

Strong proficiency in Microsoft Office Suite applications (Outlook, Word, Excel, and PowerPoint); Experience with relational databases recommended; CRM and Airtable desired.

Highly professional verbal and written communication skills with special attention to detail and accuracy.

Provide administrative support and facilitate the delivery of required materials for films submissions for the Animation, Documentary, and Short Film categories.

Minimum five years of progressive work experience in the travel industry or in management role within a member relations environment.

Maintain and implement an effective communication program with Owners, Managers and Front-Line Agents.

Develop and manage long-term member relationships/partnerships with the executive (Owner/Manager) decision makers in assigned territory.

Strong written and verbal communication skills, including presentation skills and an ability to communicate effectively with executives.

Able to effectively manage ambiguity and change while working on cross functional projects and initiatives.

Analyze member needs in terms of current business obstacles, identifying opportunities and scoping potential solution sales through our preferred supplier portfolio.

Skills in leadership, time management, organization, relationship building, team player and team builder, detail-oriented and verbal and written communication.

Implement the annual plan for membership recruitment, retention, and engagement, including the development of new benefits and outreach.

Ensure chapter compliance with bylaws as well as manage recognition of chapters through award program and publications.

In collaboration with the department VP develop budget requirements; monitor expenditures against approved budgets monthly.

Training, presentation and/or teaching experience.

Bachelor's degree preferred, or equivalent experience.

Ability to interface with all levels of management and employees

Directly related experience may substitute for education

Schedule and manage the meter reading process for the Billing Department

Knowledge of using computer systems, which may include setting up and using hardware and software programs, entering data or processing information

Knowledge of principles and processes for providing customer service

Knowledge of accounting and billing procedures

4+ years of successful, progressive experience in management, communications, account management, or customer service positions.

Project or account management experience is strongly preferred

Bachelor’s degree or higher from a four-year college or university; or equivalent combination of education and experience.

Must possess outstanding organizational skills, keen attention to detail, and the ability to successfully manage many accounts and priorities.

Vision benefits (plan with Cigna offering 100% employee coverage)

Exceptional verbal and written communication, presentation skills, and active listening skills.