Director, Implementations - Remote

Logistics at full potential.

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

As the Director, Implementations you will be responsible for overseeing the successful implementation of new client business at our 3PL company. The Implementation Director will work closely with cross-functional teams to ensure that new clients are set up for success and that our distribution and fulfillment services meet their needs.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you’ll do on a typical day:

• Leads and coaches the implementation team throughout the project to ensure a successful launch of complex and strategic new business.
• Implement and maintain operational processes and procedures
• Coordinates with Solutions and Engineering during the modeling process to ensure designs and supporting materials are in line with the client’s needs and timing requirements.
• Provide onsite support throughout the project and assists in coordinating resources during go-live
• Conduct regular status meetings with clients and internal teams to track progress and identify any potential issues.
• Develop and maintain strong relationships with internal stakeholders and external clients to ensure their satisfaction with our services.
• Coordinate and manage cross-functional teams, including operations, logistics, IT, and customer service, to ensure that new clients are set up for success.
• Identifies and manages risk throughout the project, ensuring communication to all stakeholders including executives and clients
• Oversees the development of contractual documents and addendums
• Work closely with the sales team to understand the unique requirements of each new client and ensure that our services meet their needs.
• Defines the concept of operations in conjunction with contractual exhibits through the development of the project scope, KPIs, system requirements, process flows and SOPs.

What you need to succeed at GXO:

At a minimum, you’ll need:

• Experience with Microsoft Office and computerized scanner equipment
• 7 years of experience working in startup environments, operations, finance and change management
• Experience working in 3PL, distribution or fulfillment centers

It’d be great if you also have:

• Excellent analytical, problem solving and decision-making skills.
• 3 years of experience in 3PL
• Availability to travel up to 75% of the time
• Bachelor’s or master’s degree in Supply Chain Management, Business or related field
• Ability to read, analyze and interpret financial reports, technical procedures or government regulations.
• Master’s degree

• Ability to write and/or create reports, business correspondence, procedure manuals and customer facing presentation documents.

• Ability to influence others, work as part of a team and act as a catalyst for change

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.