Director, Business Operations & Commercial Insights

Sure, you know Estée Lauder, but do you know the Estée Lauder Companies Inc. full family of brands? We’re also MAC, Clinique, La Mer, Origins, Bobbi Brown, Aveda, Jo Malone London, Bumble and bumble and Too Faced… just to name a few. You know us. You love us. Why not work with us?
We connect with our customers anytime, anywhere, from any device. We’re committed to innovation, working with the best tools and technologies available to help our shoppers seamlessly navigate the digital world of beauty. We have a collaborative work environment that hums with the buzz of 80% female leadership. It’s also home to bold technologists, marketers and ecommerce renegades who are shaping the future of beauty.
About The Role
The Director, Business Operations & Commercial Insights is a critical role on the Online International team. This role will be responsible supporting the strategic and business efforts on building global E-Commerce channels and platforms via deeper analysis on emerging trends, new business opportunities and leveraging data to find key advantages for the portfolio. This role will be responsible for driving with the Global & regional ecommerce teams to analyze channel and brand performance, assess and identify and implement opportunities and programming that will result in growth, and manage reporting at the brand and regional level. This role will also manage the organization and measurement of data and business narrative to drive progress across following core areas 1) On-going review of Top 10 global platform performance & operational data for actionable insights with regions, 2) Manage Top 5 Online priorities with each International region, per International President’s directions 3) Manage & support key business initiatives as needed.
Roles & Responsibilities

• Partner closely with ED of Strategy, Online International to prepare relevant material for senior management discussion on key Online International business focuses; set up & manage Online Monthly Business Reviews with International regions to drive delivery against fiscal plan
• Monitor Online International regions’ channel sales performance, NOP and market share; develop business operational dashboards, gather data from multiple sources, interpret data into key insights and make actionable recommendations
• Solidify and optimize the economic model of existing & new ecommerce channels; develop and stand up business processes & operations for new models/channels, continuously optimize operations for the new channel/model
• Analyze current processes, programs, and reports to identify how to best meet future business needs
• Closely coordinating with regional & brand business stakeholders to gather, organize, and prioritize strategy requirements for strategic reviews of channel performance and priority initiatives
• Summarize industry trends and benchmarks, provide insights to inform business operations & initiative priorities

Qualifications

• Needs to be a creative and analytical thinker and problem solver, thrive in fast paced environment, prioritize and oversee multiple projects at once, have attention to detail and work well with cross functional teams.
• BS/BA required
• Possess strong business writing skills to create requirements, pitches and solutions documents, training or reference materials as needed
• Enjoys working with data and numbers to drive business model optimization & growth
• In-depth understanding of the business processes of an online business and organization to support and deliver on strategic projects.
• 8+ years work experience in a retail business role, with business process management and omnichannel experience preferred.
• Capability to drive results in a highly matrixed organization with competing priorities
• Strong skills in business planning, budget and P/L management, background in marketing or merchandising preferred

The anticipated base salary range for this position is $113,500 to $195,000. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results as well as participation in the share incentive plan.
In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company.
Job Online / E-Commerce
Primary Location US-NY-New York
Job Type Standard
Schedule Full-time
Shift 1st (Day) Shift
Job Number 234031
We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact [email protected].