Commercial Operations Manager Jobs

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Overview

The Commercial Operations Team is Trustpilot’s engine room, engaging with most departments within the company to ensure consistent and efficient processes. The department currently consists of 24 employees across our Copenhagen, London, and New York City offices. You will be reporting to the Director of Commercial Operations based out of the New York office.

Trustpilot is seeking a dynamic and analytical Commercial Operations Manager to deliver on day-to-day asks of the North American Commercial team. We are looking for an enthusiastic, hardworking, and resourceful person who will be working closely with our local sales and customer success departments, along with our Global Operations team to build out a solid operational infrastructure to scale a rapidly growing team. You will be responsible for collaborating with the team on implementing key initiatives and supporting day to day operations of the commercial organization.

What You’ll Be Doing

• Be a broker of sales engagement/ownership issues between the Sales and CS departments globally to facilitate collaboration and order
• Own key weekly, monthly, and quarterly operational processes such as renewal reporting, trailing conversion rate, and time to conversation
• Supporting Commercial team management with daily requests, and approvals, and assisting with processing quotes
• Assist with the maintenance of accuracy of data within Salesforce for the US New Business portfolio of accounts and facilitate the governance of the Sales Team with regards to timeliness and accuracy of updates
• Initiate dialogue for systems and tool usage, to create more efficient sales and integration activities and optimize results
• Define, improve, and automate core operational processes such as lead routing, pipeline management, and Customer Success Journey.
• Create and own robust reports and dashboards that measure and track company KPIs and sales metrics such as retention and integration
• Provide suggestions and action plans to create more efficient sales and integration activities and optimize results
• Partner with the New Business and Global Operations departments to deliver on new and improved processes and aid in the building of future commercial support infrastructure

Who You Are

• Have experience with internal and external stakeholder management
• Significant experience in a sales operations or commercial operations role
• Organized and can handle working on multiple projects at once
• Able to present and implement your ideas in order to get better solutions
• Enthusiasm for building and maintaining deep relationships
• Analytical mindset, an enthusiasm for working with data, and advanced Excel or Google skills
• Previous experience working within Salesforce
• Detail-oriented
• An attitude defined by taking personal responsibility to meet commitments and actively seeks additional responsibility
• An ability to work cross-functionally and influence senior-level audiences
• A team player & good communicator
• Enjoy working collaboratively with various departments across the organization
• You understand and thrive working in a Commercial environment
• An ability to prioritize workload and meet targets set by others while collaborating with departments ensuring priorities are moved forward

What’s In It For You

• 20 vacation days + 2 personal days +10 paid holidays per year
• Discounted club membership at Life Time Fitness
• A competitive base salary ranging from $92,000 to $115,000 gross per year. This range doesn’t include any variable pay such as bonuses, awards made under Trustpilot’s equity program or other benefits.
• 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• 24/7 Employee Assistance Plan and full access to Headspace, a popular mindfulness app to promote positive mental health
• A friendly, open office complete with a foosball table, roof deck with wifi (rooftop meeting anyone?!) and unlimited snacks and drinks
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Paid parental leave for employees who have been employed for over 6 months with full full scope of benefit after 12 months
• 401k matching your contributions dollar-for-dollar up to 4% of your base salary
• Free breakfast and lunch on Wednesdays and Thursday and extra treats and events during the month — think ice cream carts, coffee bars and massages, to name a few
• Full health insurance
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials
• A range of flexible working options to dedicate time to what matters to you

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!

About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense.

A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.