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Director, Account Management - New Verticals
Company | DoorDash |
Address | San Francisco, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-08-17 |
Posted at | 9 months ago |
About The Team
- Train: these are new verticals for us, you will be responsible for learning it from the ground up and training your team in prospecting strategies, pitching process, and closing tactics to help them succeed.
- Perform: hitting selection goals is the key to success in all of our new verticals. We operate under a quarterly Objective and Key Result (OKR) system; it’s the responsibility of our Director of Account Management is to drive the team’s performance into the green each quarter, surface the voice of the market, and ask for what is needed to get the team back on track when headwinds set us back.
- Collaborate: Beyond leading your team, it will be your responsibility to help your cross teams across Merchant Strategy, Sales Ops, Sales Planning, HR, Recruiting, Finance relate to the pain points of our merchants andS Sales Reps. Without obsessing over this pain, we will not move as quickly as we need to to remain empathetic to the needs of our customers.
- Build: We are far from done building at DoorDash. You will build teams by recruiting vertical leaders, build programs aimed at growing our people, and build sales functions and motions that increase our productivity.
- Growth: To achieve multi-generational success, we need to have the strongest talent on our team. We'll get there not only by recruiting the best, but also, you will apply deliberate development efforts to that talent to give them the tools to succeed across individual and team functions.
- Motivate: the key input to success is our people. The chief constraint on hitting selection goals is doing so while building a high morale team.
- You have…
- Track record of hiring top performers
- Comfort with our tech stack, including Salesforce.com, Google Docs, Google Sheets, Outreach.io, Chorus.ai
- Acute understanding of sales operations and processes
- At least 1+ (Preferred 2+) years at DoorDash (if applicable) operating as Senior Manager OR Seed Stage Company showing growth from Series A → Series C
- Minimum 2+ (Preferred 4+) ENT/Mid-Market and/or SMB account management expertise in growing strategic business accounts
- Experience building a business, vertical, or product in the past
- High EQ and natural interpersonal skills. A connector and expert communicator who will ‘close the distance’ between the regional office and rest of DoorDash
- Track record of consistently achieving 100+% to goal
- Experience leading and/or contributing to strategic planning cycles
- Experience in a client facing or account management role
- Minimum of 4+ (Preferred 7+) years leading account management teams. Foundational experience overseeing and developing sales team members in an account management setting focused on growth goals & business priorities
- Proven track record of leading initiatives, working cross-functionally to achieve goals, and succeeding in a team environment
- Can interface between C-Suite and Reps
- Strong project management skills and ability to run multiple projects simultaneously
- You’re a builder at heart — you dream big and start small when it comes to business and people leadership. You can influence and motivate people at all levels across a variety of job functions. You can manage a geographically distributed team and remotely liaise with central functions.
- Self-starter & Entrepreneurial Mindset – You have a bias towards action and are able to thrive in a fast-paced, constantly changing work environment. You crave responsibility and want to shape the vision and direction of the company. You always look for ways to innovate and improve.
- You are DoorDash first — you work well with others under the one team one fight mindset and choose optimism on solving pain points in our sales and service of top local grocers
- You’re an empathetic leader — you have a track record of making room at the table for diverse perspectives; building a team that achieves the what is not enough, you accomplish the what and (not or) display our values in demonstrating the how
- You’re a people expert — you have led People OKRs to help others get 1% better every day, regularly lead trainings to demonstrate what it means to be customer obsessed, and, because of your focus on culture and growth, maintain exceptional employee voice survey results
- You’re comfortable with ambiguity — goals will be aggressive and infrastructure shaky; in the face of uncertainty you truth seek to find problems and show a bias for action to marry those problems with solutions. You can independently translate high-level goals into actionable plans. You enjoy solving problems through collaboration with others.
- You’re an insightful communicator — you operate at the lowest level of detail to understand our grocer’s or operation’s problems, think outside of the room to identify the audience who most needs to help solve them, and clearly articulate in writing and verbally why these problems should be prioritized
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