Senior Manager, Like New

Description & Requirements
who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
About This Team
You will be a part of the Global Guest Innovation team. The team is responsible for identifying new ways to engage with our guests, globally and across channels. This includes creating new product experiences, developing new store formats, retail concepts and standing up new business models. The team is responsible for everything from market research, strategy, business modelling, operationalization, implementation and evaluation. We love strategic, resourceful and innovative people that excel at operations - recognizing business needs, collaborating and initiating action.
a day in the life: what you’ll do

• Develop and lead the Like New core team as well as the extended cross-functional team (incl. people from IT, Digital, P&A, FP&A, Finance, Brand etc.) to ensure a positive, thriving and inclusive culture and successful delivery of work
• Lead an end-to-end separate business unit within lululemon – from supply to sales, Like New operates as its own business model within lululemon’s greater eco system. As the Like New business is relatively new and the team is small and nimble, this means that the Senior Manager has to be agile, prioritize frequently and wear many hats
• Optimize inventory position, which means balancing supply (from damages and trade-ins) with demand, keeping as many products in life as possible, reducing write-down costs and balancing short and long term needs
• Vendor management with other partners that support Like new in optimizing the supply chain. Ensure operational efficiency and flows between Trove and these vendors and monitor vendor performance against expectations
• Develop a longer-term strategy, including business model optimization, explore and test new growth opportunities, align on market expansion roadmaps, create financial plans and partner with Futures team to create a strategy for how Like New can evolve to fuel our future supply chain by bringing more used items back in our circular eco system
• Partner with backend white label provider Trove and secure a successful partnership and efficient operations, including developing the product and tech roadmaps that enables desired guest experience, growth and health of the business
• Enrollment to, and alignment from, senior leaders and drive the evolution of Like New cross-functionally. This includes being accountable for quarterly Steer Co’s, QBR, reporting suite and meeting week material for CEO when needed
• Manage and optimize in year US resale business and ensure Like New is delivering on its monthly, quarterly and annual financial goals, which means optimizing conversion, traffic, product assortment, inventory position and operating costs

Qualifications

• Previous budget responsibility and team leadership, demonstrated accountability for KPIs
• Min 8 years’ work experience from similar roles focusing on strategy, start-up, operations and scaling. Management consulting experience or complex program management required. Experience from recommerce is a bonus
• Experience from leading cross-functional teams and vendors, influence other peoples work and priorities that are outside formal reporting lines
• Experience from launching and scaling a new business model and set up infrastructure to deliver on new ways of working

must haves

• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriousl
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Communicate with honesty and kindness and create the space for others to do the same.

Compensation And Benefits Package
For California Applicants: lululemon’s compensation offerings are rooted in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position in Califorina is from  $100,000 - 130,100   annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our competitive Total Rewards offering, permanent employees in this position may be eligible for our competitive annual bonus offering subject to program eligibility requirements.  
At lululemon, investing in our people is a top priority. We believe that when life works, work works. In addition to our competitive Total Rewards offering, we also have personal and professional development offerings. Our offerings recognize our teams for their performance and support whole person development, including support for employees on how to grow their career:  

• Generous employee discount
• Extensive catalog of development course offerings
• Savings and retirement plan matching
• Extended health and dental benefits, and mental health plans
• People networks, mentorship programs, and leadership series (to name a few)
• Fitness & yoga classes
• Parenthood top-up
• Paid time off

Note: Availability of the incentive programs, benefits, and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.