Director Of Account Services

We're an innovative boutique creative, marketing and communications agency looking for an experienced Account Executive with a background in entertainment marketing, to manage day-to-day client contact and ensure the smooth running of campaigns. You’ll handle a variety of tasks, and most importantly, overseeing daily communication between clients and internal teams.

To be successful in this position, you must possess exceptional organizational skills and be a proactive communicator who exudes confidence and can shine in any situation.

Daily Activities

• Overseeing the quality control of all deliverables to ensure client notes are addressed at every stage.
• Maintain campaign guardrails and tracking scope in real time while building trust with clients to manage expectations.
• Liaising with clients and ensuring all communication channels (slack, voice, email, etc…) are active and up to date with the latest information.
• Providing daily, pro-active, organized communication that helps team members meet deadlines and understand client needs.
• Writing status reports throughout the duration of the project to keep clients and internal teams updated.
• Developing high level project plans including detailed descriptions of deliverables and actionable schedules.
• Monitoring all stages of campaigns to guarantee that they run smoothly.

Requirements

• A minimum 5-7 years of account management experience at an entertainment agency, studio or streamer.
• Experience delivering marketing programs and integrated campaigns (digital, promotions, communications, advertising).
• Accountability and a calm, confident presence, ideally with an entrepreneurial streak.
• A highly attuned and direct writing style for communicating clearly and concisely with clients and internally.
• Excellent oral and written communication skills.
• A pro-active approach to project management with a superior attention to detail and ability to multi-task.
• Great references!
• First class organizational skills.
• Full awareness of creative processes and techniques – including digital platforms.