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Dexis Regional Operations Manager (South Central Us - Remote)
Company | Envista Holdings Corporation |
Address | Denver, CO, United States |
Employment type | CONTRACTOR |
Salary | |
Category | Medical Device |
Expires | 2023-08-29 |
Posted at | 9 months ago |
Dental professionals have known the DEXIS brand as the leader in digital intraoral radiography and diagnostic software innovation for over 20 years. DEXIS products represent a full portfolio of award-winning imaging and digital solutions including cone-beam computed tomography (CBCT), handheld x-rays, intraoral scanners, sensors, and navigated surgical solutions. With one of the largest installed bases of dental imaging devices in the industry, over 150,000 offices trust DEXIS around the world. Learn more at www.dexis.com .
- Educate and mentor contract field instructor team as needed.
- Create and modify internal field policies and procedures and manage adherence.
- Assist with developing, compiling, and keeping current product documentation in support of installation or servicing of dental equipment and imaging products.
- Identify and execute on opportunities that enhances the manufacturer-dealer channel relationship.
- Oversee field escalation process manage effectiveness of program and ensure proper closure.
- Other related duties/projects as directed.
- Provide resources to conduct clinical trainings for a variety of groups depending upon need, including on-line and specialty training sessions.
- Track, escalate and provide management with detailed information regarding the status of customer cases.
- Ensure customer issues are resolved and completed satisfactorily.
- As needed, partner with commercial team to provide resources to attend Dental Shows providing technical support for attendees and hands-on courses.
- Provide leadership and direction for field support staff including daily operations management.
- Maintain consistent development and delivery of technical products including standard work.
- Manage instructor performance and the effectiveness of training programs, providing recommendations and execute improvements.
- Create and manage quality assurance effectiveness for both clinician training and field operations groups.
- Managing travel cost and budget for field application trainers and field operations.
- Manage positive internal and external relationships including but not limited to technical support, sales and dealer partners.
- Proactively manage the field technical support process, monitoring effectiveness via quality metrics and implement required improvements.
- Minimum of 4 years creating performance metrics and driving continuous improvement
- Experience with Envista Business System (EBS) tools preferred
- Clinical dental or previous medical/dental device industry experience preferred
- 3+ years training experience desired
- Advanced proficiency of Microsoft Office Suite
- Minimum of 4 years process development and implementation experience
- 3+ years’ experience working in and with CRM systems
- Minimum of 4 years demonstrated management experience, preferably of a remote based team
- BA or BS degree required; Combination of education and work experience will be considered
- South Central: Utah, Colorado, Northern Texas.
- Candidate must reside in the territory.
- All business expenses are reimbursed.
- Motus car allowance and mileage reimbursement.
- Laptop, Cell Phone, and iPad.
- Results orientation – Must deliver results and have a desire to win.
- Team/Customer Orientated –Must be willing and able to work closely with other departments, peers, etc.
- Professional Work and Detail Orientation – Must have excellent attention to detail, and all work must be at a high level of professionalism.
- Leadership – Must be able to inform, convince, and persuade others to action on key initiatives. Senior-level independent decision-making and thought process.
- Flexible/Creative—Must be able and willing to think outside of the box and demonstrate flexibility within the role.
- Communication—must be able to effectively communicate in both written and verbal forms
- Soft Skills- The ability to engage customers verbally in a professional manner
- Interpersonal Savvy – Builds constructive and effective relationships inside and outside the organization.
- Positive Attitude – Does what it takes to successfully accomplish goals
- Reports to Regional Commercial Director
- Frequently interacts with all functional departments
- Frequently interacts with customers and partner dealers
- Ability to articulate the DBS philosophy
- Confident
- Independent thinker
- Enthusiastic
- Lives the “continuous improvement” philosophy and can drive change successfully
- Poised, strong personal impact
- Enthusiastic
- Non-political
- Logical and creative thinker
- Team orientation (knows when to lead and when to follow)
- Strong interpersonal skills
- Ability to influence others – credible
- Self-sufficient
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