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Patient Scheduler (Remote) Jobs
Company | University of Colorado Medicine |
Address | Aurora, CO, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-10-01 |
Posted at | 8 months ago |
University of Colorado Medicine (CU Medicine) is the region’s largest and most comprehensive multi-specialty physician group practice. Our 3,500 University of Colorado School of Medicine physicians and advanced practice providers bring their unparalleled expertise at the forefront of medicine to deliver trusted, compassionate health care services. CU Medicine also delivers business operations and administrative services to support patients and providers. Our primary and specialty care clinics, along with our partnerships with the top hospitals and facilities in Colorado, provide patients with personalized care in their communities.
- Perform other duties as assigned by the Officer Supervisor, Business Program Manager, Division Director, or Division Head.
- Follow HIPAA guidelines at all times while handling sensitive situations involving patients and constituents which includes maintaining and controlling confidential or classified material.
- Attend relevant meetings to facilitate communication of key information regarding patient scheduling or other activities related to the accomplishment of the Division’s clinical activities
- Maintain the front office functions, including managing inbound telephone calls, assisting callers &/or message messages when necessary.
- Manage referral queue, EPIC in basket messages, online patient scheduling requests, and provider clinic templates.
- Participate in all staff meetings within the Division and contribute towards any ongoing staff projects.
- Review appropriate reports and work queues for scheduling accuracy.
- Verify and update demographic and primary care provider (PCP) information in EPIC.
- Provide cross-coverage as required for other patient scheduling roles.
- Callers may include other medical centers, physicians, insurance companies, home health agencies, or patients and must be handled professionally and with confidentiality.
- Manage referral work queues, EPIC in basket messages, online patient scheduling requests, and provider clinic templates.
- Coordinate and obtain referrals and referral authorizations for clinic appointments.
- Manage incoming faxes and route appropriately.
- Retrieve medical records and other medical information as requested.
- Schedule patient appointments in EPIC.
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