Evercommerce, Global Fitness - Sr Customer Marketing Manager (Remote, Us)

Sr. Customer Marketing Manager, EverCommerce – REMOTE, US

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 685,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Fitness & Wellness industries.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here:

We are looking for a Sr. Customer Marketing Manager to focus on our Global Fitness solutions and help develop and manage customer interactions through strategic communications. The Global Fitness solutions team offers tailored, integrated software solutions to big box franchise gyms, boutique fitness studios, and dance, gymnastics, and martial arts facilities. We empower our customers to increase efficiencies for back-office operations and wow guests in-person and remotely.

The Sr. Customer Marketing Manager will help focus on the success and growth of our existing customers, improve business relationships and outcomes while maintaining customer retention. Reporting into the Director of Marketing, Global Fitness, the role works in collaboration with Executive and Senior Leadership, as well as department Managers to ensure key customer communications campaigns and strategies are implemented.

In this role you’ll define and deliver best in class proactive and reactive communications to ensure our customers have transparency and visibility into key areas that affect their overall customer experience. You will work closely with our product management, customer support, training and marketing teams to ensure we maintain open lines of communications while building trust with our customers. Finally, you will help to support executive leaders through thought leadership planning, content development, crisis communications and PR support.

The ideal candidate for this role is passionate about creating a seamless and positive customer experience through transparent and consistent communication. You are a self-starter requiring minimal supervision and able to develop new ideas, adapt to last-minute changes, and handle challenging work situations. You have broad corporate & customer communications experience, exceptional writing skills, and experience working with senior executives. You’re passionate about building and maintaining strong relationships with our customers and employees. You enjoy developing marketing programs from the ground up, and has a roll up his/her sleeves mentality to execute on tight deadlines and with limited resources.

Responsibilities:

As the Sr. Customer Marketing Manager, you will be responsible for managing key communications to our customers and employees for EverCommerce’s fitness solutions. You’ll be responsible for creating relevant and timely messages and content including a wide range of email campaigns, training and customer support communications, service notifications, event messaging, and newsletters that may be tied to major product releases, real time product or technical issues, and key president communications.

Skills and Experience needed for success in this role:

Where:

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks:

Compensation:

The target base compensation for this position is $90,000 - $100,000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.