Customer Success Manager - En

Job Overview
In this role, you’ll partner with assigned customers to help them build their winning workforce through a best-in-class talent acquisition approach leveraging the iCIMS Talent Cloud! Equipped with leading industry tools including Gainsight, you’ll build and continually update mutual success plans, aligning customer goals with an effective talent acquisition strategy. With the additional support of internal cross-functional subject matter experts, you’ll ensure high customer satisfaction and renewal rates.
About Us
When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.
Responsibilities

• Through a consultative approach, be the customer advocate for support and product matters. Lead and guide customers through the resolution journey.
• Successfully complete company training programs to build expertise in the iCIMS Talent Cloud products and TA industry.
• Build customer stakeholder relationships through C-level to lead strategic conversations about data insights, KPI’s, value, and overall success.
• Engage in strategic business reviews with customers to build and continually update mutual success plans that align business goals to an effective talent acquisition strategy.
• Leverage Gainsight and analytics platforms to build a deep understanding of customer adoption, data insights, and process while monitoring overall account health.
• Ensure outstanding customer health and sentiment, ultimately driving a high renewal rate.
• Partner with cross-functional teams including account management and professional services to understand assigned customer business objectives, products purchased, challenges, hiring strategy and maturity, technology stack, and more.

Qualifications

• Ability to prioritize competing requests from customers, partnering internally with key stakeholders to ensure success.
• Shown success using data and analytics to create practical insights to build customer strategic plans.
• 3+ years of prior experience in a customer facing role with accountability for customer success and renewals in a SaaS environment or experience in a talent acquisition role responsible for TA technology stack success.
• A passion for helping customers solve business issues with advanced technology solutions.
• Experience forming relationships at multiple levels of the customer to align business goals to technology strategy and support their continued success.

EEO Statement
iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS.
We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at [email protected].
Compensation And Benefits
The target total compensation (OTE) for this role is $57,800 - $77,000. Compensation will be based upon experience.
Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here: https://careers.icims.com/benefits