Customer Support Specialist Jobs

We are looking for a full-time Customer Success Specialist to join our team!! We offer an energetic and collaborative environment where everyone's opinion matters!

Huge perks!

• Benefits from day one
• Excellent work life balance
• Work from home

Company Overview

Incident IQ is a SaaS management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help ticketing, facilities maintenance solutions, and more. Our mission is to revolutionize how school districts manage operational support activities to better serve students and drive instructional efficiencies. Millions of students and teachers in districts across the U.S. rely on the Incident IQ platform to manage and deliver mission-critical services.

Customer Success Specialist responsibilities will include:

• Serve as an initial point of contact for clients, respond to inquiries via email, phone and internal ticketing tools.
• Escalate issues that cannot be immediately resolved and proactively provide updates to customers on open tickets.
• Articulate technical and non-technical information to customers in a simple, clear and concise manner.
• Track progress against milestones and identify any items holding up further implementation.
• Recognize opportunities for process improvement and provide input for proper implementation

Qualifications:

• Ability to communicate and develop relationships with all levels of the organization.
• Excellent verbal and written communication skills and general proficiency in business writing.
• 2+ years customer support experience in a technical field.
• 2+ years’ experience with inbound and outbound calls.
• Experience with Active Directory or SCCM.

Incident IQ offers a competitive salary based on experience with a benefits package for full time employees that includes medical, dental, vision, life insurance, 401k, and paid time off (PTO).

Incident IQ is an Equal Opportunity Employer