Ai Customer Support Specialist

Air Apps is a fast-growing startup that is building innovative AI-powered apps that help people learn, communicate, and connect. Our flagship product is Hello AI, a revolutionary chatbot app that uses state-of-the-art natural language processing and machine learning algorithms to help users learn new languages, improve their writing skills, and have engaging conversations.

We are looking for a talented and enthusiastic Customer Support Specialist to join our team and help us provide excellent customer service to our users.

As a Customer Support Specialist at Air Apps, you will work closely with our users to troubleshoot issues, answer questions, and provide feedback to our product team.

Responsibilities:

• Collaborate with our marketing and sales teams to support user acquisition and retention efforts.
• Develop and maintain support documentation, knowledge base articles, and FAQs to help users resolve issues independently.
• Continuously monitor and analyze user feedback and metrics to identify areas for improvement and optimization.
• Identify and escalate user feedback and issues to our product and engineering teams.
• Respond to user inquiries via email, chat, and social media in a timely and professional manner.
• Work with our product team to document and communicate user feedback, suggestions, and feature requests.
• Contribute to the development and implementation of customer support processes and procedures.
• Provide guidance and support to users on how to use our app effectively and efficiently.
• Troubleshoot technical issues related to our app, including bugs, errors, and performance problems.

Requirements:

• Familiarity with basic programming concepts and terminology is a plus.
• Familiarity with social media platforms and their use in customer support.
• Strong collaboration and teamwork skills, with a proven ability to work effectively with cross-functional teams and stakeholders.
• Strong problem-solving and analytical skills, with a proven ability to troubleshoot technical issues and provide effective solutions.
• Excellent time management and organizational skills, with a proven ability to handle multiple tasks and priorities in a fast-paced and dynamic environment.
• Bachelor's degree in a related field or equivalent work experience.
• Excellent written and verbal communication skills, with a strong ability to explain complex technical concepts in simple terms.
• Familiarity with customer support tools and software such as Zendesk, Intercom, or Freshdesk.
• Strong empathy and customer service skills, with a proven ability to handle user complaints and feedback with patience and professionalism.
• 2+ years of experience in customer support or a related field.

Your opportunity

We offer a fully remote, results-driven work style that enhances productivity and quality, providing excellent work-life balance. We also have great opportunities to connect within our international team through coffee calls, team meetings, and hackathons.

• Retreats - We plan to hold a yearly get together (COVID19 - when safe again)
• Flexible work environment, 100% remote
• USD350.00 Home office set up
• USD100.00 Monthly allowance (Home office, Learning, Wellness)
• Apple hardware environment
• Proven startup with significant ambitions
• Highly competitive salary and bonuses

Statutory benefits

• 4 weeks parental leave (or your country's standard)
• Plus any other statutory benefit in your country
• National holidays (or your country's standard)
• 24 Annual vacation days (or your country's standard)
• 40 Hours work-week (or your country's standard)
• Health insurance (or your country's standard)
• 4 weeks sick leave (or your country's standard)

Teamwork

The job requires operating in small teams, in a highly dynamic and remote environment. Working remote means that you need to, at least, manage one person - yourself. You must be able to, including but not limited to:

• Embrace changes
• Discipline and manage yourself
• Combine work and life in a healthy and productive flow
• Juggle multiple projects at the same time
• Work effectively with multi-functional and international teams
• Work highly collaborative, without any micro-management necessary
• Receive and provide constructive feedback
• Find the needle in the haystack and solve problems methodically
• Work agile and fast, very fast
• Communicate heavily about statuses and issues
• Implement and structure a remote working routine
• Use Slack and other remote communication/reporting tools

We're looking for talented individuals who are passionate about AI technology and eager to help us shape the future of intelligent assistants. If you're excited about the prospect of working on a cutting-edge product like Hello AI and being part of a dynamic and collaborative team, we want to hear from you. Visit our website at https://helloai.co to learn more about our products and apply for open positions. Join us and help us build the next generation of personalized AI assistants!