Dispatcher / Customer Service Jobs

Position : Dispatch Specialist I

Location : Remote

Duration : 12 Months

Job Type : Contract

Work Type : Remote

Description:

• Evaluate and reassign work to available technicians as needed.
• Ensure that service orders and repair tickets are processed accurately.
• High School, GED or equivalent education and relevant experience.
• Utilize systems to monitor workflow and load the work to qualified technicians.
• Read and analyze exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria.
• Acquires skills through a combination of formal training and considerable on-the- job experience.
• Communicate with technicians and/or other departmental employees to resolve force availability imbalances.
• Work to monitor and regulate work volumes.
• May serve as lead and/or primary technical resource within department or work area.
• 3+ years of related experience.

Top Skills required:

• Computer skills, computer skills, computer skills.
• Must have a basic/fundamental knowledge of Word, Excel, Microsoft programs, know how to Copy/Paste, Right Click/Left Click, etc.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.