Customer Service Specialist Jobs

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Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Job Duties:

• Process customer bills or payments.
• Verify accuracy of financial or transactional data.
• Solicit sales of new or additional services or products.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Prepare documentation for contracts, transactions, or regulatory compliance.
• Order tests that could determine the causes of product malfunctions.
• Provide notifications to customers or patrons.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Discuss goods or services information with customers or patrons.

Requirements:

• 3 months to 1 year of Related Experience
• High School diploma Preferred

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